Nintendo Classic Mini Support

    • “C1: An error has occurred" message is displayed frequently. What should I do?

      What to Do:
       

      1. If the option is available on the screen, press “OK.”
         
      2. If the error is still displayed, power off the console, wait for a few seconds then power it on again.
        • If an error message is displayed infrequently, it doesn’t necessarily indicate that there is a problem with the system. Continue to use the console as usual.
           
        • If the problem occurs regularly, continue to Situation Not Resolved.
           

      Situation Not Resolved:
       

      If the issue persists, please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am to 5:00pm (AEST) Monday to Friday. For New Zealand consumers please call 0800 743 056.

    • “C2: Your settings have been reset. If the problem persists, please make a note of the error code and visit the Nintendo support site." What should I do?

      What to Do:
       

      1. If the option is available on the screen, press “OK.”
         
      2. If the error is still displayed, power off the console, wait for a few seconds then power it on again.
        • If an error message is displayed infrequently, it doesn’t necessarily indicate that there is a problem with the system. Continue to use the console as usual.
           
        • If the problem occurs frequently, continue to Situation Not Resolved.
           

      Situation Not Resolved:
       

      If the issue persists, please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am to 5:00pm (AEST) Monday to Friday. For New Zealand consumers please call 0800 743 056.

    • “C3: An error occurred. If this error occurs frequently, please check the Nintendo support site.” What should I do?

      What to Do:
       

      1. If the option is available on the screen, press “OK.”
         
      2. If the error is still displayed, power off the console, wait for a few seconds then power it on again.
        • If an error message is displayed infrequently, it doesn’t necessarily indicate that there is a problem with the system. Continue to use the console as usual.
           
        • If the problem occurs regularly, continue to Situation Not Resolved.
           

      Situation Not Resolved:
       

      If the issue persists, please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am to 5:00pm (AEST) Monday to Friday. For New Zealand consumers please call 0800 743 056.

    • “C4: An error occurred. If this error occurs frequently, please check the Nintendo support site." What should I do?

      What to Do:
       

      1. If the option is available on the screen, press “OK.”
         
      2. If the error is still displayed, power off the console, wait for a few seconds then power it on again.
        • If an error message is displayed infrequently, it doesn’t necessarily indicate that there is a problem with the system. Continue to use the console as usual.
           
        • If the problem occurs regularly, continue to Situation Not Resolved.
           

      Situation Not Resolved:
       

      If the issue persists, please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am to 5:00pm (AEST) Monday to Friday. For New Zealand consumers please call 0800 743 056.

    • “C5: An error occurred. If this error occurs frequently, please check the Nintendo support site.” What should I do?

      What to Do:
       

      1. If the option is available on the screen, press “OK.”
         
      2. If the error is still displayed, power off the console, wait for a few seconds then power it on again.
        • If an error message is displayed infrequently, it doesn’t necessarily indicate that there is a problem with the system. Continue to use the console as usual.
           
        • If the problem occurs regularly, continue to Situation Not Resolved.
           

      Situation Not Resolved:
       

      If the issue persists, please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am to 5:00pm (AEST) Monday to Friday. For New Zealand consumers please call 0800 743 056.

    • “C6: This suspend data is broken. Please delete the suspend point from the suspend point list.” What should I do?

      What to Do:
       

      1. If the option is available, press “OK.”
         
      2. If the error is still being displayed, power off the console, wait for a few seconds then power it back on.
         
      3. Delete the Suspend Point you were trying to load.
         
      4. Start the game from the Game List and attempt to save your game progress to a new Suspend Point.
        • If the error message is displayed infrequently, it doesn’t necessarily indicate that there is a problem with the system. Continue to use the console as usual.
           
        • If the problem occurs frequently, skip to Situation Not Resolved.
           

      Situation Not Resolved:
       

      If the issue persists, please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am to 5:00pm (AEST) Monday to Friday.  For New Zealand consumers please call 0800 743 056.

    • “C7: An error occurred. If this error occurs frequently, please check the Nintendo support site.” What should I do?

      What to Do:
       

      1. If the option is available on the screen, press “OK.”
         
      2. If the error is still displayed, power off the console, wait for a few seconds then power it on again.
        • If an error message is displayed infrequently, it doesn’t necessarily indicate that there is a problem with the system. Continue to use the console as usual.
           
        • If the problem occurs regularly, continue to Situation Not Resolved.
           

      Situation Not Resolved:
       

      If the issue persists, please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am to 5:00pm (AEST) Monday to Friday. For New Zealand consumers please call 0800 743 056.

    • “C8: An error occurred" message is displayed frequently. What should I do?

      What to Do:
       

      1. If the option is available on the screen, press “OK.”
         
      2. If the error is still displayed, power off the console, wait for a few seconds then power it on again.
        • If an error message is displayed infrequently, it doesn’t necessarily indicate that there is a problem with the system. Continue to use the console as usual.
           
        • If the problem occurs regularly, continue to Situation Not Resolved.
           

      Situation Not Resolved:
       

      If the issue persists, please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am to 5:00pm (AEST) Monday to Friday. For New Zealand consumers please call 0800 743 056.