Nintendo 3DS Systems Support

    • The Nintendo 3DS system will not turn on.

      Ensure you are using the Nintendo 3DS AC adapter (Model No. WAP-002 (AUS)).  The Nintendo DSi AC adapter is also compatible.

      Unplug the AC adapter and wait approximately 30 seconds before plugging it in again.  Ensure the AC adapter is securely connected to both the Nintendo 3DS and the electrical outlet.

      The battery pack may not be connected correctly if the recharge LED lights up then immediately turns dark.  Make sure the battery pack is connected properly.

      If the recharge LED is blinking, there is a chance the battery pack may not be connected correctly.  If you experience this, contact Nintendo Customer Service.

    • I can't recharge the Nintendo 3DS Battery Pack.

      Ensure you are using the Nintendo 3DS AC adapter (Model No. WAP-002 (AUS)).  The Nintendo DSi AC adapter is also compatible.

      Unplug the AC adapter and wait approximately 30 seconds before plugging it in again.  Ensure the AC adapter is securely connected to both the Nintendo 3DS and the electrical outlet.

      The battery pack may not be connected correctly if the recharge LED lights up then immediately turns dark.  Make sure the battery pack is connected properly.

      If the recharge LED is blinking, there is a chance the battery pack may not be connected correctly.  If you experience this, contact Nintendo Customer Service.

    • The recharge LED is not lit.

      Ensure you are using the Nintendo 3DS AC adapter (Model No. WAP-002 (AUS)).  The Nintendo DSi AC adapter is also compatible.

      Unplug the AC adapter and wait approximately 30 seconds before plugging it in again.  Ensure the AC adapter is securely connected to both the Nintendo 3DS and the electrical outlet.

      The battery pack may not be connected correctly if the recharge LED lights up then immediately turns dark. Make sure the battery pack is connected properly.

      If the recharge LED is blinking, there is a chance the battery pack may not be connected correctly.  If you experience this, contact Nintendo Customer Service.

    • The brightness differs between the LCD screens.

      The technical specifications of the upper and lower screens are different which can lead to uneven brightness levels.  This is normal and should not be considered as a defect.

    • The Touch Screen doesn’t work properly.

      If Touch Screen input does not match what you see on screen (in-game movements), use the TOUCH SCREEN option in the Systems Settings to calibrate the input.  Note: Turn the system off, then start it again on the Touch Screen Calibration Screen by pressing the POWER Button while pressing and holding L Button + R Button + X Button.

    • The 3D images cannot be seen or are difficult to see.

      3D images cannot be displayed if you are using Nintendo DS / Nintendo DSi software.

      If the 3D LED is not lit, it means that the images being displayed cannot be rendered in 3D.

      Adjust the 3D depth slider to a level that is comfortable to you.

      Hold the 3D screen between 25 and 35 cm away from your eyes.

      Ensure the 3D (upper) screen is free from fingerprints or other marks.  Wipe the screen with a soft, clean cloth.

      If you have applied a commercially-available protective sheet to the 3D Screen, ensure it has been applied correctly as this may obscure the clarity of the 3D image.  Refer to the instruction information that comes with the product for details on how to apply.

      Strong light sources can cause the light to reflect on the screen making it difficult to see.

      If you have Parental Controls configured, disable the Parental Controls item which restricts the display of 3D images.

      The lower screen cannot display 3D content.

    • 3D images from the outer cameras are not in 3D or are difficult to see.

      Only the outer cameras produce 3D images. 

      Use a soft, clean cloth to clean the outer cameras.

      The 3D images can become distorted and difficult to see if the outer cameras are used in direct sunlight or in the direct path of other strong light sources.

      If the Nintendo 3DS system has been exposed to excessive physical shock or high temperatures, this may cause the outer cameras to display unclear 3D images.  If you notice such a problem, recalibrate the outer cameras in System Settings.  

    • Photos taken by the camera have strange colours.

      If you have changed the colour settings in Nintendo 3DS Camera, check the effects and / or Manual Settings in Nintendo 3DS Camera.

      Try to take a photo of something else as photo results differ depending on your surroundings.  If the colours are still strange, contact Nintendo Customer Service.

    • The Circle Pad doesn’t work properly.

      If Circle Pad input does not match what you see on screen (in-game movements), use the CIRCLE PAD option in the Systems Settings to calibrate the input.  Note: Turn the system off, then start it again on the Circle Pad Calibration Screen by pressing the POWER Button while pressing and holding L Button + R Button + Y Button.

    • An error message appears while playing Nintendo DS / Nintendo DSi software.

      Turn off the power, then turn it back on and try again, carrying out the same procedure as before.  If the error message still appears, there may be a fault with your system.  Please contact Nintendo Customer Service.

    • How to Connect Your Nintendo 3DS to the internet

      A broadband internet connection and wireless router are required. Follow the steps below to get connected.

      1.Turn on your Nintendo 3DS System by pressing the POWER Button.  Touch the System Settings icon on the HOME Menu (the icon looks like a spanner or wrench).

        systemsettings

      2. Touch "Internet Settings"

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      3.Touch "Connection Settings"

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      4. Touch "New Connection"

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      5.Touch "Manual Setup"

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      6.Touch "Search for Access Point"

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      7.The Nintendo 3DS System will search for any wireless networks within range. Once it has finished searching, it will display the names of all the wireless networks it finds.

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      8.Look for your wireless network. If you're not sure which is yours, you will need to log into the router using a connected device, such as your computer. Once you have logged in you will need to locate your Network name (SSID). This will be the name of the wireless network displayed on the Nintendo 3DS System.

      Please contact your router manufacturer or refer to the product manual included with the router for information on how to log into your router and locate these details.

      9.What to do next will depend on the "lock" icon you see next to your network on the Nintendo 3DS System:

      9_1.gifClosed or “locked” icon: Your wireless network is secured with WEP or WPA wireless security and requires a security key. For more information in regard to how to locate and access the wireless security key for your network, please refer to your router’s product manual or contact your router manufacturer.

      Enter your WEP / WPA key

      a.Use the keyboard that appears on the lower screen (Touch Screen) to enter your security key and touch "OK" when finished.

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      b.Touch "OK" to save your settings.

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      c.Touch "OK" again to begin a connection test.

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      The connection test was successful– Your Nintendo 3DS System is now connected online.

      The connection test was not successful - If the test was not successful, you will receive an error code. Try our error code lookup for detailed information on many common error codes.

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      Open or “Unlocked” icon

       

      a.Touch your network name, then touch "OK" to save the settings.

      9_opena.gif 

      b.Touch "OK" again to begin a connection test.

      9_openb.gif 
       

      The connection test was successful - Your Nintendo 3DS is now connected online.

      The connection test was not successful - If the test was not successful, you will receive an error code. Try our error code lookup our where we have detailed information on many common error codes.

    • How to Perform a System Update

      How to Perform a System Update

      To access the latest available features as well as the most current enhancements to the Nintendo 3DS system's performance, we recommend downloading the most current System Update.

      important! Your Nintendo 3DS must be connected to the internet to perform these steps.
      What to do:

      1.Turn on your Nintendo 3DS System by pressing the POWER Button. Touch the System Settings icon on the HOME Menu (the icon looks like a spanner or wrench).

      3DS System

      2.Touch "Other Settings"

      3DS System

      3.Touch the right arrow three times to reach page "4"

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      4. Touch "System Update"

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      5. Touch "OK"

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      6. Read through the terms and conditions relating to the System Update and if you agree, touch "I Accept."

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      7. Touch "OK" to begin the update.

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      Important Notes:

      It may take several minutes for the System Update to download. If you feel the update has stopped downloading, you can safely turn off the Nintendo 3DS and repeat these steps to try again.