Error Codes Support

    • 20103 - 20107

      There is a problem with your Nintendo Wi-Fi Connection ID. What to do will depend on where you are connecting from:

      Connecting from a wireless home network:

      • Make sure the game you are playing is compatible with the Nintendo Wi-Fi Connection. Compatible games will have this icon on their packaging: wifi.jpg
      • Verify that your wireless router is connected to the internet. The easiest way to do this is to get on the internet through your home computer.
      • With a Wi-Fi compatible game inserted into your Nintendo DS, access the Nintendo Wi-Fi Connection Setup screen (your game manual provides information on how to do this for the game you are playing) and select an empty Connection file (they are marked "Connection 1," "Connection 2," and "Connection 3") and test the access point.
      • Check to make sure you aren't using any unlicensed products. For more information on unlicensed products, please click here.
      • Pull up your router's setup utility to determine the DHCP settings are correct. For help finding this information, click here to select your router by manufacturer and model number. Once you have selected your router from the list, click on the "Manual Settings" tab and read the information. Once you have determined your router is correctly setup, chose "Test Connection" from the Nintendo DS after you have made any changes.

      If you are still unable to successfully connect to the Nintendo WFC, and are receiving an error message referring to your Nintendo WFC ID, you will need to create a new Nintendo WFC ID.

      Important! Creating a new Nintendo WFC ID will generate a new Friend Code for each Wi-Fi-compatible game you have used with your Nintendo DS. If you have exchanged Friend Codes, you will need to send the new Friend Code for each game to anyone you wish to continue playing with online. No changes or updates will need to be made to your Friends Roster.

      Connecting from a Hotspot

      • It's possible that the Hotspot location's router is not connected to the internet. You will need to ask the staff onsite if their internet access is currently up.
      • Make sure the game you are playing is compatible with the Nintendo Wi-Fi Connection. Compatible games will have this icon on their packaging:wifi.jpg
      • Check to make sure you aren't using any unlicensed products. For more information on unlicensed products, please click here.
      • With a Wi-Fi compatible game inserted into your Nintendo DS, access the Nintendo Wi-Fi Connection Setup screen (your game manual provides information on how to do this for the game you are playing) and select an empty Connection file (they are marked "Connection 1," "Connection 2," and "Connection 3") and test the access point.

      If you are still unable to successfully connect to the Nintendo WFC, and are receiving an error message referring to your Nintendo WFC ID, you will need to create a new Nintendo WFC ID.

      Important! Creating a new Nintendo WFC ID will generate a new Friend Code for each Wi-Fi-compatible game you have used with your Nintendo DS. If you have exchanged Friend Codes, you will need to send the new Friend Code for each game to anyone you wish to continue playing with online. No changes or updates will need to be made to your Friends Roster.

      If you have tried to create a new Nintendo WFC ID and have not been able to, or the advice above has not corrected the issue please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.