Technical Assistant

Our Technical Services Department currently has a vacancy for a Technical Assistant to join their team on a full-time permanent basis.

As the Technical Assistant, you will be primarily responsible for working across all functions of the Technical Services area which includes Consumer Repairs, Shop Counter Service and Orders, Accounting, Remanufacturing, Spare Parts Processing, Reverse Logistics Orders and Calibration, test, and check logs.

This is in line with Nintendo's DNA – Originality, Flexibility and Sincerity - and Company Values – Open Communication, Consideration for Viewpoints of Other, Spirit of Service, Intellectual Curiosity and Originality & Flexibility.

Key requirements for the role include:

  • Strictly adhere to all Technical Services daily, weekly, and monthly calibration, test and check processes and maintain the relevant logbooks.

  • Perform consumer product repairs to strict procedures and processes by; preparing accurate and detailed quotations, performing repairs or replacement of faulty components or product, thoroughly testing, and checking product after repair completion and quality checking repairs performed by other team members.

  • Serving customers in the Shop over the counter for consumer repairs, staff orders, spare parts orders, instruction booklets, and accepting payment and processing receipts.

  • Collecting, recording, and filing all payments, transactions, and receipts for counter service.

  • Perform department refurbishment/remanufacturing processes as directed.

  • Diagnosing fault/damage with product and repairing that product according to the relevant Nintendo procedures; replacing worn or damaged components; and thoroughly testing product with test equipment provided, to the manufacturing standard.

  • Maintain the departments spare parts processes to ensure product orders are filled and despatched regularly.

  • Maintain the departments incoming RLO batches by timely processing each month.

To succeed in the role, you will require:

  • Diploma or above in electronics/computer systems engineering or similar.

  • Related experience in electronics repair or manufacturing environments.

  • Intermediate knowledge and operation of computers and related systems.

  • High level of attention to detail and dexterity.

In return for your commitment, some of the benefits we can offer you are:

  • A rewarding role within an exciting industry.

  • A supportive, friendly work environment and team culture.

  • On-site car parking.

  • Birthday leave (enjoy a day off in your birthday month!).

  • Gym & Wellbeing benefits.

  • Paid Parental Leave (*conditions apply).

  • Training & development opportunities.

  • Access to an Employee Assistance Program.

  • The opportunity to apply for Study Assistance (*conditions apply).

To be eligible to apply for this job, you must be an Australian or New Zealand citizen or have
an appropriate visa to be able to live and work in Australia.

Nintendo Australia is an Equal Opportunity Employer

Due to the high volume of applications received, only shortlisted candidates will be contacted