1Support Home 2Nintendo Wi-Fi Connection 3Error Codes

110210 - 110213

Wii Connect 24 Errors

If you are receiving the following error message:

"There is a problem with the Wii Connect 24 service. Please try again later", we ask that you contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

110213 - 208006

Wii Connect 24 Errors

If you are receiving the following error message:

"There is a problem with the Wii Connect 24 service. Please try again later", we ask that you contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

106070

Wii Connect 24 Errors

If you are receiving the following error message:

"There is a problem with the Wii Connect 24 service. Please try again later", we ask that you contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

208006

It appears that the card number you have entered is invalid.

  • Verify and re-enter the card number, and ensure it is entered correctly.

  • If you are still experiencing this problem, please contact your card's issuer for further assistance.

208008

It appears that the card number you have entered is invalid.

  • Verify and re-enter the card number, and ensure it is entered correctly.

  • If you are still experiencing this problem, please contact your card's issuer for further assistance.

208004

It appears that the three-digit (3) security code on the back of your card is not valid.

  • Verify the code on the back of the card and re-enter. Please see the illustration below for locating the three-digit security code.

    card.jpg
  • If you are still experiencing problems with entering the security code, please contact your card's issuer for further assistance.

201084

It appears the card you are using has expired.

  • Please contact the card's issuer for further assistance or to obtain a replacement.

208011

It appears the card you are using was declined.

  • Please contact the card's issuer for further assistance.

208001

Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

50230 - 50232

The Wii console's internet connection settings have not been configured yet. In order for the Wii console to connect online, you must first go through a quick setup process to connect to your home network.

If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205906

There appears to be an issue with your online account. Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205966

There appears to be an issue with your online account. Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205645

There appears to be an issue with your online account. Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

206673

There appears to be an issue with your online account. Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

230600

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

230800

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

230900

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

231000 - 231999

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

238304

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

230700

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

209576

This Error Code usually indicates that the console timed out when attempting to communicate with Nintendo's servers. How are you attempting to connect your Wii console online?

Wireless Router:

  1. Make sure you are using a "broadband" internet connection, such as high speed cable or ADSL. Slower connection types, such as dial-up, may not work properly with the Wii console. If you are unsure what type of connection you have, please contact your Internet Service Provider (ISP) for more information.

  2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. Be sure to try both channels if the first one you try does not work. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available). (The "Channel" setting is typically found in the "Wireless" section of your router's setup utility.)

  3. Make sure that any other interfering devices, such as microwaves and cordless phones, are turned off. Wireless keyboards and mice may also cause interference.

  4. If this error occurs regularly, it is may be a connection problem related to the firewall settings of your wireless router. It may be necessary to disable wireless security on the router. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available). For detailed information on where to locate your router's firewall settings, please consult the owner's manual for your router, or contact the router’s manufacturer. (More about firewalls)

  5. Try a "Manual Setup" with the Wii console, using your network's DNS information. To access the DNS settings:

    1. On your PC, click "Start" and then "Run."

    2. Type "CMD" into the field that appears to open a new window.

    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings, including the "DNS" settings. Input these into the "Manual Setup" of the Wii console's internet connection.

  6. Power cycle your router and modem by unplugging them both from the wall. Wait a few minutes, and plug the modem back in. Wait a couple of minutes for the modem to initialize, then turn on the router. Try to connect the Wii console online and test for proper response.

  7. Are you using a Netgear brand wireless router? Our experience shows disabling the "SPI Firewall" of the router may help the connection. The "SPI Firewall" option is typically found under the "WAN Setup" tab of the router's settings. For information on accessing your router's settings, please click here and select the model of the Netgear router you own (if available).

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

Nintendo Wi-Fi USB Connector

  1. Make sure you are using a "broadband" internet connection, such as high speed cable or DSL. Slower connection types, such as dial-up, may not work properly with the Wii console. If you are unsure what type of connection you have, please contact your Internet Service Provider (ISP) for more information.

  2. Does your PC have any security programs (firewall, anti-virus, anti-spyware, anti-adware, etc.) installed? If you are using the Nintendo Wi-Fi USB Connector, and have a software firewall or other computer security program installed on your computer, there may be additional steps you must complete to allow a successful connection.

"Trusted" Applications:
If your firewall or PC security program keeps a list of trusted applications (also known as a "trusted zone"), the following programs are installed with the Nintendo Wi-Fi USB Connector, and require internet communications. If prompted by your firewall or PC security program, add these to the list of trusted applications. This information may also apply to certain computer security applications, such as anti-virus, anti-spyware, etc.:

      • Nintendo Wi-Fi Connector USB (NintendoWFCReg.exe)

      • Setup.exe (when installing the USB Connector)

      • SoftAPInstDrv.bin

      • mdriver.exe

  1. If you are using a router, you may need to temporarily disable the router's firewall to allow the Wii console to connect online and receive a system update. Once the update is received, you can turn the firewall back on. For information on locating and disabling your router's firewall, please consult the router's manual or contact the manufacturer of the router.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 so that we may assist you further.

Wired Connection (Wii LAN Adapter)

  1. Try a "Manual Setup" with the Wii console (how to), using your network's DNS information. To access the DNS settings:

    1. On your PC, click "Start" and then "Run."

    2. Type "CMD" into the field that appears to open a new window.

    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings, including the "DNS" settings. Input these into the "Manual Setup" of the Wii console's internet connection.

  2. Power cycle your router and modem by unplugging them both from the wall. Wait a few minutes, and plug the modem back in. Wait a couple of minutes for the modem to initialize, then turn on the router. Try to connect the Wii console online and test for proper response.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 so that we may assist you further.

238304

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

238401

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

238403

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

238503

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

239000 - 239999

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

230001

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205686 - 205689

Wii Shop Channel

There appears to be a temporary connection issue with the Wii Shop Channel. Please wait awhile and try your connection again.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

204900 - 204999

Wii Shop Errors - Network Error

There was an issue with your connection to the Wii Shop Channel. Please try the following:

  1. Go into the Wii Options Menu (Wii icon on the lower left of the main menu screen).

  2. Select "Wii Settings," then "Internet," and "Connection Settings."

  3. Erase your existing Internet Connection Settings and set up a new connection. (Click here for help)

  4. Once you have established and tested a successful connection test, try the connection to the Wii Shop again.

If you have verified that your Wii console's internet connection is working, then there could be a temporary issue with the Wii Shop Channel. Please wait awhile and your connection again.

If you have tried the above troubleshooting and are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205642 - 205644

Wii Shop Errors

If you are receiving an error while attempting to purchase items on the Wii Shop Channel, you may want to use another credit card, or contact the credit card provider for the card that you were attempting to use.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205825

Wii Shop Errors

If you are receiving an error while attempting to purchase items on the Wii Shop Channel, you may want to use another credit card, or contact the credit card provider for the card that you were attempting to use.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205829 - 205831

Wii Shop Errors

If you are receiving an error while attempting to purchase items on the Wii Shop Channel, you may want to use another credit card, or contact the credit card provider for the card that you were attempting to use.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205903

Wii Shop Errors

If you are receiving an error while attempting to purchase items on the Wii Shop Channel, you may want to use another credit card, or contact the credit card provider for the card that you were attempting to use.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205931

Wii Shop Errors

If you are receiving an error while attempting to purchase items on the Wii Shop Channel, you may want to use another credit card, or contact the credit card provider for the card that you were attempting to use.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

206699

Wii Shop Errors

If you are receiving an error while attempting to purchase items on the Wii Shop Channel, you may want to use another credit card, or contact the credit card provider for the card that you were attempting to use.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205600 - 205699

Wii Shop Errors

If you are receiving an error while attempting to purchase items on the Wii Shop Channel, you may want to use another credit card, or contact the credit card provider for the card that you were attempting to use.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205617

Wii Shop Errors

It appears that the numbers you are entering from a Wii Points Card are incorrect.

  1. Make sure you have fully revealed all 12 digits of the Wii Points Card numbers by scratching off the silver area on the back of the card.

  2. Carefully re-enter the numbers off of the Wii Points Card.

If you are certain that the numbers were entered correctly, but are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205621

Wii Shop Errors

It appears the title you are attempting to acquire has already been purchased. If the title is not found in your Wii Menu, try downloading it again from the Wii Shop Channel (select "Download" from the game's page on the Wii Shop Channel).

If you are still receiving this error, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

204013

Wii Shop Errors

It appears there is an issue with your network connection to the Wii Shop Channel.

  • Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).
  • If possible, move the router closer to the Wii console and try the connection again.

If you have waited several hours but are still receiving this error code when connecting to the Wii Shop Channel, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

206604

Wii Shop Errors

  • If you are receiving an error while attempting to purchase items on the Wii Shop Channel, you may want to use another credit card, or contact the credit card provider for the card that you were attempting to use.

  • There could be a temporary issue with the Wii Shop Channel. Please wait a few hours and try your connection again.

  • If you have verified that the credit card you are using is being entered correctly, and have waited several hours, but are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52040 - 52042

The Wii console is not able to connect to Nintendo Wi-Fi USB Connector.

  1. Try uninstalling the Nintendo Wi-FI USB Connector software, and re-install. For step-by-step directions, including a link to the latest software, click here.

  2. Does your PC have any security programs (firewall, anti-virus, anti-spyware, anti-adware, etc.) installed? If you are using the Nintendo Wi-Fi USB Connector, and have a software firewall or other computer security program installed on your computer, there may be additional steps you must complete to allow a successful connection.

"Trusted" Applications:
If your firewall or PC security program keeps a list of trusted applications (also known as a "trusted zone"), the following programs are installed with the Nintendo Wi-Fi USB Connector, and require internet communications. If prompted by your firewall or PC security program, add these to the list of trusted applications. This information may also apply to certain computer security applications, such as anti-virus, anti-spyware, etc.:

      • Nintendo Wi-Fi Connector USB (NintendoWFCReg.exe)

      • Setup.exe (when installing the USB Connector)

      • SoftAPInstDrv.bin

      • mdriver.exe

  1. It is possible that your Internet Service Provider (ISP) is not compatible with the Wii console. For instance, if you need to login with a user name and password when you try to go online for the first time after restrarting your PC, your ISP is likely not compatible. Please contact your service provider for more information.

If you are still receiving this error code, it is likely that the Nintendo Wi-Fi USB Connector is not compatible with your current home network.

51420 - 51422

The Wii console is not able to connect to your wired router or modem.

  1. If your connection worked previously, check to see if there is a Wii System Update that you have not acquired. To get the latest Wii System Update:

    1. From the Wii's main menu, select the Wii icon along the bottom left of the screen.

    2. Select "Wii Settings".

    3. Click the left arrow to get to Wii System Settings 3

    4. Choose "Wii System Update"

    5. Choose "Yes" to connect to the internet and perform a Wii system update.

  2. Make sure that you are using the Wii LAN Adapter made by Nintendo (click here for a picture and connection steps). LAN adapters not made by Nintendo likely will not work with the Wii console.
  3. Check to make sure you are not running the Wii LAN Adapter from a USB hub (a device that connects multiple USB products through a single device), as this will likely not work. Connect the USB Connector directly to the modem or router.

  4. Ensure that the Wii LAN Adapter setup is correct, and that the Wii LAN Adapter was connected with the console turned off. For step by step connection instructions, please click here.

  5. Check to see if the Ethernet cable you are using is not working properly, by connecting another Ethernet cable from your router/modem to the Wii LAN Adapter. If the connection works using a different cable, then the problem was with the first cable.
  6. If possible, try another Wii LAN Adapter. If you are unable to try another Wii LAN Adapter, or are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

54030 - 54032

The Wii console was disconnected from the internet.

  1. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

  2. Ensure your home internet connection is working properly by using your home computer and visiting a website (such as www.nintendo.com) and ensure the page loads correctly.

  3. Verify that your home network is setup correctly. For instance, ensure that your broadband modem is connected directly to your router, and not your computer. For information on setting up a home network, please consult your router's owner's manual or contact your Internet Service Provider.

If you are still receiving this error code, please click here for assistance.

209600 - 209601

Errors within this range usually indicate that the console timed out when attempting to communicate with Nintendo's servers.

The Nintendo Wi-Fi Connection servers could be experiencing a high amount of traffic. Please try your connection again later.

If you have waited several hours and are still unable to connect, there could be an issue with your connection. Please review the following information:

How are you attempting to connect your Wii console online?

Wireless Router:

  1. Make sure you are using a "broadband" internet connection, such as high speed cable or ADSL. Slower connection types, such as dial-up, may not work properly with the Wii console. If you are unsure what type of connection you have, please contact your Internet Service Provider (ISP) for more information.

  2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. Be sure to try both channels if the first one you try does not work. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available). (The "Channel" setting is typically found in the "Wireless" section of your router's setup utility.)

  3. Make sure that any other interfering devices, such as microwaves and cordless phones, are turned off. Wireless keyboards and mice may also cause interference.

  4. If this error occurs regularly, it is may be a connection problem related to the firewall settings of your wireless router. It may be necessary to disable wireless security on the router. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available). For detailed information on where to locate your router's firewall settings, please consult the owner's manual for your router, or contact the router’s manufacturer. (More about firewalls)

  5. Are you using a Netgear brand wireless router? Our experience shows disabling the "SPI Firewall" of the router may help the connection. The "SPI Firewall" option is typically found under the "WAN Setup" tab of the router's settings. For information on accessing your router's settings, please click here and select the model of the Netgear router you own (if available).

If you are still receiving this error code, please click here for assistance.

Nintendo Wi-Fi USB Connector

  1. Make sure you are using a "broadband" internet connection, such as high speed cable or DSL. Slower connection types, such as dial-up, may not work properly with the Wii console. If you are unsure what type of connection you have, please contact your Internet Service Provider (ISP) for more information.

  2. Does your PC have any security programs (firewall, anti-virus, anti-spyware, anti-adware, etc.) installed? If you are using the Nintendo Wi-Fi USB Connector, and have a software firewall or other computer security program installed on your computer, there may be additional steps you must complete to allow a successful connection.

"Trusted" Applications:
If your firewall or PC security program keeps a list of trusted applications (also known as a "trusted zone"), the following programs are installed with the Nintendo Wi-Fi USB Connector, and require internet communications. If prompted by your firewall or PC security program, add these to the list of trusted applications. This information may also apply to certain computer security applications, such as anti-virus, anti-spyware, etc.:

      • Nintendo Wi-Fi Connector USB (NintendoWFCReg.exe)

      • Setup.exe (when installing the USB Connector)

      • SoftAPInstDrv.bin

      • mdriver.exe

  1. If you are using a router, you may need to temporarily disable the router's firewall to allow the Wii console to connect online and receive a system update. Once the update is received, you can turn the firewall back on. For information on locating and disabling your router's firewall, please consult the router's manual or contact the manufacturer of the router.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205926 - 206928

If you are receiving the following error message:

"An error has occured that cannot be resolved at this time. Please try again later.", please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

230500

If your recently received a system update, and use a router that has an SPI firewall that may not be compatible with the Wii console (click here to view a list of known routers), please note that access to the News, Weather and Everybody Votes channels, as well as any channels that utilize the WiiConnect24 feature, may be inaccessible or have limited function with this update. A future Wii console system update is in development that will enable the use of all of the Wii console's online features. Please check back for more information.

If the above information does not apply to you, please try the following steps to resolve the issue you are experiencing:

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. Some routers and Internet Service Providers may not be compatible with the Wii console's ability to connect online. Check to see if your router or ISP is incompatible by clicking here.

  4. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

208018

It appears that the card number you have entered is invalid.

  • Verify and re-enter the card number, and ensure it is entered correctly.

  • If you are still experiencing this problem, please contact your card's issuer for further assistance.

208019

It appears that the card number you have entered is invalid.

  • Verify and re-enter the card number, and ensure it is entered correctly.

  • If you are still experiencing this problem, please contact your card's issuer for further assistance.

208005

It appears that the card number you have entered is invalid.

  • Verify and re-enter the card number, and ensure it is entered correctly.

  • If you are still experiencing this problem, please contact your card's issuer for further assistance.

208003

It appears that the credit or debit card number you have entered does not match the type of card you have indicated you are using. Please note that Visa and MasterCard are the only card types accepted by the Wii's online service.

  • Verify you are entering the number of a Visa or a MasterCard, and that you have properly selected the card type during the entry process.

  • Contact your card's issuer for further assistance.

208007

It appears that the card number you have entered is invalid.

  • Verify and re-enter the card number, and ensure it is entered correctly.

  • If you are still experiencing this problem, please contact your card's issuer for further assistance.

208000

It appears you did not properly enter your state while attempting to download items from the Wii's online service. Please verify your state and ensure it is entered correctly.

208009 – 208010

Nintendo is experiencing temporary server issues, which are preventing your card information from being validated.

  • Please wait a few hours and try again.

110410 - 110411

The network required for establishing new connections is temporarily down for scheduled maintenance. Please try again later.

If you have waited 24 hours and are still receiving this error, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

32001

Please try your connection again later

The Nintendo Wi-Fi Connection servers appear to be down for maintenance. Please try your connection again later.

If you have waited several hours but are still receiving this error, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

50240 - 50242

The Wii console's internet connection settings have not been configured yet. In order for the Wii console to connect online, you must first go through a quick setup process to connect to your home network.

If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

50420 - 50422

The Wii LAN Adapter has not been properly installed.

  1. Make sure that you are using the Wii LAN Adapter made by Nintendo. The Wii LAN Adapter is gray with the Nintendo logo molded into the plastic, and has the model number RVL 015. LAN adapters not made by Nintendo likely will not work with the Wii console.

  2. Ensure that the Wii LAN Adapter setup is correct, and that the Wii LAN Adapter was connected with the console turned off. For step by step connection instructions, please click here.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

208002

There appears to be a problem with the billing address you have entered for the credit card.

  • It appears you did not properly enter your state correctly while attempting to download items from the Wii's online service. Please verify your state and ensure it is entered correctly.

  • There could be an issue with Nintendo's servers. Try waiting a few hours and try again later.

220602

There appears to be an issue with the DNS server your Wii is receiving.

  1. Try a "Manual Setup" with the Wii console (how to), using your network's DNS information. To access the DNS settings:

    1. On your PC, click "Start" and then "Run."

    2. Type "CMD" into the field that appears to open a new window.

    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings, including the "DNS" settings. Input these into the "Manual Setup" of the Wii console's internet connection.

    4. If your computer has multiple DNS servers, enter your second or third DNS server for your Wii's Primary DNS in the Manual Settings section. If you only have one DNS server listed, enter your default gateway as the Wii's Primary

If the problem persists, enter the number listed as "Default Gateway" under IPCONFIG/ALL. Try the connection again.

  1. Review the information on our Firewall/Antivirus/Antispyware/Adware compatibility information by clicking here. This page offers many tips and recommendations to get your connection working through a firewall and other security programs that can be blocking the Wii console's online connection.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

204038

There appears to be an issue with the Wii Shop Channel. There are a couple of reasons why this might occur.

  1. Our experience has shown that wireless interference can cause this error code to appear. For tips on reducing wireless interference, please click here to review our "Slow Download Times or Errors Received While Connecting" troubleshooting.

  2. There could be a temporary network issue with Nintendo's servers. Please wait a few hours and try to access the Internet Channel again.

If the above steps did not resolve your issue, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52220 - 52222

There appears to be an issue with your router's firewall.

  1. It is possible that your Internet Service Provider (ISP) is not compatible with the Wii console. For instance, if you need to login with a user name and password when you try to go online for the first time after restarting your PC, your ISP is likely not compatible. Please contact your service provider for more information.

  2. If this error occurs regularly, while you are playing at home, it is likely a connection problem related to your firewall settings. For more information on firewalls, click here.

  3. Possibly the router you are using to connect is incompatible. Please click here to view the Wireless Routers which we have identified as being potentially incompatible with the Wii console.

  4. Are you using a Netgear brand wireless router? Our experience shows disabling the "SPI Firewall" of the router may help the connection. The "SPI Firewall" option is typically found under the "WAN Setup" tab of the router's settings. For information on accessing your router's settings, please click here and select the model of the Netgear router you own (if available).

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205643

There appears to be an issue with your Wii Shop account. Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52230 - 52232

There appears to be an issue with your wireless router's firewall.

  1. To ensure wireless interference is not causing the problem, click here to review our "Slow Downloads or Errors Received While Connecting" help.

  2. It is possible that your Internet Service Provider (ISP) is not compatible with the Wii console. For instance, if you need to login with a user name and password when you try to go online for the first time after restarting your PC, your ISP is likely not compatible. Please contact your service provider for more information.

  3. If this error occurs regularly, while you are playing at home, it is likely a connection problem related to your firewall settings. For more information on firewalls, click here.

  4. Possibly the router you are using to connect is incompatible. Please click here to view the Wireless Routers which we have identified as being potentially incompatible with the Wii console.

  5. Are you using a Netgear brand wireless router? Our experience shows disabling the "SPI Firewall" of the router may help the connection. The "SPI Firewall" option is typically found under the "WAN Setup" tab of the router's settings. For information on accessing your router's settings, please click here and select the model of the Netgear router you own (if available).

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52130 - 52132

There appears to be an issue with your wireless router's firewall.

  1. Review our "Slow Downloads or Errors Received While Connecting" to ensure wireless interference is not causing the problem, by clicking here.

  2. Make sure your router is not listed on our "known incompatible routers" page, by clicking here.

  3. Try a "Manual Setup" with the Wii console (how to), using your network's IP configuration settings. To access these settings:

    1. On your PC, click "Start" and then "Run."

    2. Type "CMD" into the field that appears to open a new window.

    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings. Locate the settings asked for by the Wii console during the Manual Setup process and enter them.

    4. Power cycle your router and modem by unplugging them both from the wall. Wait a few minutes, and plug the modem back in. Wait a couple of minutes for the modem to initialize, then turn on the router. Try to connect the Wii console online and test for proper response.

  4. Disabling your router's wireless security may help the Wii console's online connection. Consult your wireless router's manual or check with the router manufacturer for more details. Please note Nintendo provides these recommendations as a resource to our consumers; it is up to each consumer to determine if adjusting their router's security settings are the right choice for their home network.


  5. It is possible that your Internet Service Provider (ISP) is not compatible with the Wii console. For instance, if you need to login with a user name and password when you try to go online for the first time after restarting your PC, your ISP is likely not compatible. Please contact your service provider for more information.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

32003

There is not enough available space in your Wii console's internal memory to install the most recent update. Please clear room in the Wii console's internal memory. To do this, you can transfer certain items to a compatible SD Card, or simply delete any uneeded save game data or downloads.

  • For information on saving data to an SD Card, click here.

  • For assistance deleting data on the Wii console's internal memory, click here.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52120 - 52122

It appears that the card number you have entered is invalid.

•    Verify and re-enter the card number, and ensure it is entered correctly.

•    If you are still experiencing this problem, please contact your card's issuer for further assistance.


238500

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

230200

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

230300

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

230400

Everybody Votes Channel Errors

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

5 - 6

Nintendo Wi-Fi USB Connector

Check Local Area Connections to determine what the Internet Connection Sharing (ICS) options are set to.
Which option is correct will depend on how you have your computer set up.

Unless indicated otherwise, make sure the USB connector is connected to the computer throughout these steps.

To perform the following steps, you will need to access your computer's Local Area Connection screen. To do this, click the Start button, select Control Panel and click on the Network Connections option.

    1. Adjust the ICS options as needed:

If one Local Area Network is listed on the Local Area Connection screen, other than the USB Connector:

      • Right click on that connection, select Properties, and then the Advanced tab.

      • If the ICS options are enabled, uncheck all boxes under the ICS area to disable them.

      • If the ICS options are disabled, check all boxes under the ICS area to enable them

If two or more Local Area Networks are listed on the Local Area Connection screen, other than the USB Connector:

      • Right click on the "Network Card," select Properties, and then the Advanced tab.

      • Uncheck all boxes under the ICS area to disable them. (If you are getting an Internet Connection Sharing error, the ICS settings were most likely enabled (checked).)

    1. Perform the DEVREMOV process (Windows XP only).

      • Make sure you have the USB Connector plugged into your computer.

      • On your computer, click on the "My Computer" icon (found in the Start menu or sometimes on the desktop), and right click on your CD drive containing the Nintendo Wi-Fi connection Installation CD, and choose 'Explore.'

      • Open "NintendoWFCReg/SoftAP." Within there, double-click the DEVREMOV.exe application.

During the course of running the DEVREMOV program, you will see three windows pop up successively.

      • The first will have a series of question marks. Click "Yes."

      • The second will have a picture of wires and lights moving on it while the DEVREMOV utility uninstalls the internet connection sharing for the Nintendo Wi-FI USB Connector. This will disappear on its own.

      • The third will also have several question marks on it. Just click "Ok."

      • At this point, remove the USB connector from your computer.

    1. Check the "Programs" list and, if the "Uninstall" option for the connector is there, run this process.

      • Click the Start button , and select "Programs."

      • If the Nintendo USB Wi-Fi Connector is listed, click on the "Uninstall" program to remove it.

    2. Check Add/Remove Software on the computer and, if listed, remove the USB connector.
      • Click the Start button, and select Control Panel.

      • Open "Add/Remove Programs."

      • If listed, select the Nintendo Wi-Fi connector from the list, and click "Remove."

      • Follow the prompts to uninstall the program.

    3. Remove the installation CD, power down your computer, and disconnect the USB connector if it is still connected. Being sure to leave the connector disconnected, power on the computer.
      • Once the computer is on, plug the connector into the USB port.

      • If Windows XP does not detect the connector as a new device and prompt you to install it, all components have not been removed from the computer. Complete steps 2 through 5 again.

      • If Windows XP does detect the connector as a new device, remove the connector from the USB port and go through the installation process again.

If the installation is still unsuccessful:
There are likely settings on your computer that are making it incompatible with the installation program. Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

10301 - 10369

Mario Kart Wii

It appears there was a problem uploading or downloading ghost data:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

If after waiting a few hours and the problem has not resolved, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

10307

Mario Kart Wii

It appears your connection has timed out. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:

    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

10317

Mario Kart Wii

It appears your connection has timed out. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:

    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

10327

Mario Kart Wii

It appears your connection has timed out. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:

    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

10337

Mario Kart Wii

It appears your connection has timed out. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:

    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

10347

Mario Kart Wii

It appears your connection has timed out. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:

    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

10357

Mario Kart Wii

It appears your connection has timed out. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:

    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

10367

Mario Kart Wii

It appears your connection has timed out. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:

    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

10387

Mario Kart Wii

It appears your connection has timed out. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:

    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

10397

Mario Kart Wii

It appears your connection has timed out. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:

    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

260000 - 269900

Our experience shows that error messages within this range are typically caused by temporary outages with the Nintendo Channel, or the Nintendo Wi-Fi Connection. If there is a problem with either service, our technicians will work to get the service back up as soon as possible. Please retry your connection later.

If you are connecting to the Nintendo Wi-Fi Connection for the first time, or the problem has not resolved itself after a few hours, there could be an incompatibility with your wireless home network. You may want to try the following:

  • There could be an update to the Nintendo Channel. Try going to the Wii Shop Channel and checking to see if the Nintendo Channel download is listed as "update." If so, download the new version.

  • Ensure your router has the latest firmware installed. Visit your router manufacturer's website and look for any updated firmware that may be available (these are typically found under "downloads" or by searching for your particular model number). Contact your router manufacturer for additional assistance.

  • If your router or modem has a built-in firewall, you may want to try and lower the security settings*, as they could be interfering with a successful connection. How to do this will vary brand and model, so consult the manual or the manufacturer of your router or modem for assistance.

If after trying the above steps you are still unable to successfully login or play on the Nintendo Wi-Fi Connection, it is possible that your wireless home network is not compatible with the Wii or Nintendo WFC.

*While Nintendo provides this information for our consumers' use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.

206603

Wii Shop - Adding Points

There appears to be a problem adding Wii Points.

  • Make sure you are entering the number in the correct field in the Wii Shop Channel.

    1. If you are using a Visa or MasterCard, enter your card numbers in the "Buy Wii Points with a Credit Card" field in the "Add Wii Points" section.

    2. For Wii Points Card and Nintendo Points Card redemption, select "Add Wii Points" from the main page of the Wii Shop Channel, and then "Redeem Nintendo Points Card." The following screen will have a section for entering the points card number.

    3. To redeem a Wii Download Ticket number, such as for the Wii Speak Channel, select "Settings and Features" from the main page of the Wii Shop Channel, and then, "Wii Download Ticket." The following screen will have a section for entering the download ticket number.

  • After verifying you are entering the number in the correct location, retry the number again and make sure it is being entered correctly.
  • There may be a temporary issue with the Wii Shop Channel. Please wait awhile and try your connection again.
  • If you are using a Visa or MasterCard, and have ensured you are entering it in the proper location, please check with the financial institution that issued the card.

If the above steps did not resolve the issue, and you continue to experience problems, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

32001 - 32039

Please try your connection again later

The Nintendo Wi-Fi Connection servers appear to be down for maintenance. Please try your connection again later.

If you have waited several hours but are still receiving this error, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205800 - 205899

Wii Shop - Nintendo Points Card or Wii Download Ticket Error

There appears to be a problem using the Nintendo Points Card or a Wii Shop Download Ticket.

  • Make sure you are entering the number in the correct field in the Wii Shop Channel.

    1. For Wii Points Card and Nintendo Points Card redemption, select "Add Wii Points" from the main page of the Wii Shop Channel, and then "Redeem Nintendo Points Card." The following screen will have a section for entering the points card number.

    2. To redeem a Wii Download Ticket number, such as for the Wii Speak Channel, select "Settings and Features" from the main page of the Wii Shop Channel, and then, "Wii Download Ticket." The following screen will have a section for entering the download ticket number.

  • After verifying you are entering the number in the correct location, retry the number again and make sure it is being entered correctly.

If that does not work, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

206602

Wii Shop - Nintendo Points Card or Wii Download Ticket Error

There appears to be a problem using the Nintendo Points Card or a Wii Shop Download Ticket.

  • Make sure you are entering the number in the correct field in the Wii Shop Channel.

    1. For Wii Points Card and Nintendo Points Card redemption, select "Add Wii Points" from the main page of the Wii Shop Channel, and then "Redeem Nintendo Points Card." The following screen will have a section for entering the points card number.

    2. To redeem a Wii Download Ticket number, such as for the Wii Speak Channel, select "Settings and Features" from the main page of the Wii Shop Channel, and then, "Wii Download Ticket." The following screen will have a section for entering the download ticket number.

  • After verifying you are entering the number in the correct location, retry the number again and make sure it is being entered correctly.

If that does not work, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205810 - 205819

Wii Shop - Wii Points Card or Wii Download Ticket Error

There appears to be a problem using the Wii Points Card or a Wii Shop Download Ticket.

  • Make sure you entering the number in the correct field in the Wii Shop Channel.

    • For Wii Points Card redemption, enter the number off the Wii Points Card in the "Add Wii Points" section off of the main Wii Shop Channel page, and select "Redeem Wii Points Card."

    • To redeem a Wii Download Ticket number, such as for the Wii Speak Channel, enter the number off the Wii Download Ticket in "Settings and Features" off of the main Wii Shop Channel page, then select "Wii Download Ticket."

  • After verifying you are entering the number in the correct location, retry the number again and make sure it is being entered correctly.

If that does not work, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205618

Wii Shop Channel

It appears that the Wii Points Card you are attempting to use is meant for another region, and cannot be used for the region you are in.

If you need additional information, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205627

Wii Shop Channel

It appears that the Wii Points Card you are attempting to use is meant for another region, and cannot be used for the region you are in.

If you need additional information, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

206700 - 206799

Wii Shop Channel

There appears to be an issue with the Wii Shop Channel. Please wait awhile and try your connection again later.

If you have waited several hours but are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

209544 - 209548

Wii Shop Channel

There appears to be an issue with the Wii Shop Channel. Please wait awhile and try your connection again later.

If you have waited several hours but are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

206710

Wii Shop Channel

There appears to be an issue with the Wii Shop Channel. Please wait awhile and try your connection again later.

If you have waited several hours but are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

200000 - 209999

Wii Shop Channel

There are appears to be a temporary problem with the Wii Shop Channel.

  • The Wii Shop Channel may be temporarily down (this could include scheduled maintenance). Please wait a few hours and retry the connection again.

  • Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

  • If possible, move the router closer to the Wii console and try the connection again.

If you have waited several hours but are still receiving this error code when connecting to the Wii Shop Channel, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205697

Wii Shop Error

Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance. Please give the error code (205697) to the representative you speak with, and have your Wii console nearby.

261412

WiiConnect24

Cause: There appears to be an internal problem that is preventing specific WiiConnect24 features from working (such as the Nintendo Channel).

Solution: Using the Address Book in the Wii Message Board to register a new friend or to send and receive a message will cause the Wii's internal settings to reset, which should solve the problem. What to do depends on whether you have any friends already registered:

  1. You do not have any friends registered in your Address Book:

    1. Try registering a friend on the Wii console. If you need assistance registering a friend, click here.

    2. After you have exchanged Wii Numbers with a friend, you will need to wait approximately ten minutes to an hour (until your friend's name is colored in black in your Address Book) for the process to finish.

  2. You already have friends registered in your Address Book:
    1. Exchange a new message with your friend, using the Message Board. Your friend must reply to the message. Another solution is to register a new friend (see "A" above) if you encounter problems with this proc

If the above steps did not resolve the issue, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

110230

WiiConnect24

There appears to be a problem with your console sending or receiving information over WiiConnect24. Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52730 - 52732

Our experience has shown that this error message typically occurs when another device in your network is using the same IP address of the Wii console.

  1. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

  2. Try manually assigning an IP address to your Wii console.

    1. The first thing you'll need to do is find out what IP address range you should be using. To do this:

      1. Click the "Start" button in the lower left-hand corner of your computer.

      2. Click "Run."

      3. Type "cmd" into the box and press Enter.

      4. Type "IPCONFIG/ALL" and press Enter. The IP address of the PC will be displayed.

      5. The IP address you are going to assign to the Nintendo DS must be 10 digits higher than the PC's. (e.g., 192.168.1.100 becomes 192.168.1.110).

      6. Enter in the exact same values for your Subnet Mask, Default Gateway, Primary DNS and Secondary DNS.

    2. You will now need to manually assign this new IP address to your Wii console. For step-by-step instructions on how to do this, please click here.

  3. Ensure you have entered the correct DNS into the Wii console's manual settings. You can verify this by using the steps listed directly above (IPCONFIG/ALL).

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

51340 - 51342

The Wii console is not able to connect to Nintendo Wi-Fi USB Connector.

  1. Check for interference.

    1. Check the location of your PC/Wii console
      If possible move the PC and/or Wii console away from walls and off the floor, and try to place them in a central location in your home. Also, try to keep them away from metal objects such as metal filing cabinets which can cause interference.

    2. Attach the extension cable to the USB Connector
      his helps to move it further away from hardware in the PC that may be causing interference.

    3. Wireless noise
      Noise from Cordless devices (cordless phones), or wireless electronics (wireless keyboards, headphones, cell phones), especially those using the 2.4GHz frequency, can interfere with your wireless signal. In addition, older microwave models can cause wireless interference.
       

  2. Try uninstalling the Nintendo Wi-FI USB Connector software, and re-install. For step-by-step directions, including a link to the latest software, click here.


  3. Does your PC have any security programs (firewall, anti-virus, anti-spyware, anti-adware, etc.) installed? If you are using the Nintendo Wi-Fi USB Connector, and have a software firewall or other computer security program installed on your computer, there may be additional steps you must complete to allow a successful connection.
     

"Trusted" Applications:
If your firewall or PC security program keeps a list of trusted applications (also known as a "trusted zone"), the following programs are installed with the Nintendo Wi-Fi USB Connector, and require internet communications. If prompted by your firewall or PC security program, add these to the list of trusted applications. This information may also apply to certain computer security applications, such as anti-virus, anti-spyware, etc.:

      • Nintendo Wi-Fi Connector USB (NintendoWFCReg.exe)

      • Setup.exe (when installing the USB Connector)

      • SoftAPInstDrv.bin

      • mdriver.exe

If you are still receiving this error code, it is likely that the Nintendo Wi-Fi USB Connector is not compatible with your current home network.

52530 - 52532

The Wii console is not able to connect to your Proxy server because the account settings are incorrect (such Username and Password). Proxy servers are typically found in areas that have many internet connections, such as office buildings, dormitories, etc.

  1. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

  2. Contact your network administrator for information on connecting to the network's proxy server. A manual setup of the Wii console's internet settings may be necessary.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52430 - 52432

The Wii console is not able to connect to your Proxy server because the account settings are incorrect (such Username and Password). Proxy servers are typically found in areas that have many internet connections, such as office buildings, dormitories, etc.

  1. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

  2. Contact your network administrator for information on connecting to the network's proxy server. A manual setup of the Wii console's internet settings may be necessary.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52440 - 52442

The Wii console is not able to connect to your Proxy server because the account settings are incorrect (such Username and Password). Proxy servers are typically found in areas that have many internet connections, such as office buildings, dormitories, etc.

  1. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

  2. Contact your network administrator for information on connecting to the network's proxy server. A manual setup of the Wii console's internet settings may be necessary.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52420 - 52422

The Wii console is not able to connect to your Proxy server because the account settings are incorrect (such Username and Password). Proxy servers are typically found in areas that have many internet connections, such as office buildings, dormitories, etc.

  1. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

  2. Contact your network administrator for information on connecting to the network's proxy server. A manual setup of the Wii console's internet settings may be necessary.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

86070

This particular error is typically caused by a firewall interfering with a successful connection to the Nintendo WFC. Please read the following information.

  1. Do you receive this error every time you try and connect?

    • If you receive this error every time, please proceed to step #2 on this page.

    • If you receive this error only when playing a particular friend, then it is likely a problem with the friend's firewall settings on their connection. If possible, recommend to your friend that they visit the Nintendo Australia Support Site for possible solutions.

  2. Ensure your router has the latest firmware installed. Visit your router manufacturers website and look for any updated firmware that may be available (these are typically found under "downloads" or by searching for your particular model number). Contact your router manufacturer for additional assistance.
  3. If the above information does not solve your problem, you may consider adjusting your router's Port Forwarding settings*. Each router is unique, so consult the owner's manual for your router or contact the manufacturer for specific information on working with your router's ports. For your information:

    • If you are prompted for a device or profile name, you can enter anything you like (such as Wii, etc.).

    • The starting port to open is 1, the ending port to open is 65535 (or as high as the router will allow).

    • Protocols will need to be set to UDP only.

    • Set the IP address for the ports to forward to the same as the Wii's static IP that you assigned in the previous step on this page.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

*While Nintendo provides this information for our consumers' use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.

50100

Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

The Wii console was unable to detect a connection to the internet. Please read the following troubleshooting.

  • Ensure your home internet connection is working properly by using your home computer and visiting a website (such as www.nintendo.com.au) and ensure the page loads correctly.

  • Verify that your home network is setup correctly. For instance, ensure that your broadband modem is connected directly to your router, and not your computer. For information on setting up a home network, please consult your router's owner manual or contact your Internet Service Provider.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

32004

Please check the following:

  1. Satellite Internet often causes this Error Code. You must have a cable or DSL internet connection. Other connection types, such as dial-up and satellite, are typically not compatible. Contact your Internet Service Provider if you are not sure what type of internet connection you have.

  2. Ours servers may be trying to handle an unusually high amount of traffic (especially if a new Wii update is available). Please wait a few hours and try the connection again later.

  3. Does your internet service provider (ISP) require that you log in whenever you wish to use the internet? If so, your ISP may not be compatible with the Wii console. Please contact your ISP for additional information.

If you are still unable to connect, and have waited a few hours, please try the following:

How are you attempting to connect your Wii console online?

Wireless Router:

  1. Adjust the Wii's manual settings. Click here for more information.

  2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. Be sure to try both channels if the first one you try does not work. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available). (The "Channel" setting is typically found in the "Wireless" section of your router's setup utility.)

  3. If adjusting the "Channel" did not work, please review our "Slow Download Times or Errors Received While Connecting" troubleshooting tips by clicking here.

  4. Try temporarily disabling your router's firewall.

* Are you using a Netgear brand wireless router? Our expeirence shows disabling the "SPI Firewall" of the router may help the connection. The "SPI Firewall" option is typically found under the "WAN Setup" tab of the router's settings. For information on accessing your router's settings, please click here and select the model of the Netgear router you own (if available).

Nintendo Wi-Fi USB Connector

  1. Does your PC have any security programs (firewall, anti-virus, anti-spyware, anti-adware, etc.) installed? If you are using the Nintendo Wi-Fi USB Connector, and have a software firewall or other computer security program installed on your computer, there may be additional steps you must complete to allow a successful connection.

"Trusted" Applications:
If your firewall or PC security program keeps a list of trusted applications (also known as a "trusted zone"), the following programs are installed with the Nintendo Wi-Fi USB Connector, and require internet communications. If prompted by your firewall or PC security program, add these to the list of trusted applications. This information may also apply to certain computer security applications, such as anti-virus, anti-spyware, etc.:

      • Nintendo Wi-Fi Connector USB (NintendoWFCReg.exe)

      • Setup.exe (when installing the USB Connector)

      • SoftAPInstDrv.bin

      • mdriver.exe

  1. If you are using a router, you may need to temporarily disable the router's firewall to allow the Wii console to connect online and receive a system update. Once the update is received, you can turn the firewall back on. For information on locating and disabling your router's firewall, please consult the router's manual or contact the manufacturer of the router.

*While Nintendo provides this information for our consumers' use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.

If you are still unable to connect, and have waited a few hours, and you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

31109

Cause: This error can occur when the Nintendo Wi-Fi connection is temporarily experiencing certain network conditions, such as a usually high amount of traffic, which can prevent a successful connection.

Our technicians are currently working on a solution to resolve this error. Please continue to try again.

Some other things you can check:

  1. Please make sure that you have the proper setup for the Nintendo Wi-Fi Connection (WFC):

    • The Nintendo WFC is only compatible with Cable, DSL, or Fiber-optic internet connections. If you are connecting through a different method (such as Satellite, Dial-up, or anything else other than Cable, DSL, or Fiber-optic), then you will need to use an alternate method to connect.

    • The Nintendo Wii can connect to a wireless router, or to a wired router or modem using the Wii LAN Adapter. If you are attempting to connect to an ad-hoc wireless network (pc-to-pc) or some other method, then you will need to use an alternate method to connect.

  2. Ensure your router has the latest firmware installed. Visit your router manufacturer's website and look for any updated firmware that may be available (these are typically found under "downloads" or by searching for your particular model number).

  3. The error may be caused by a basic setting on the router that needs to be adjusted (such as the channel). Please review our general router troubleshooting.

If the steps above do not help, we ask that you continue to try the connection again later. If you are still unable to connect, have waited a few hours, and you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

32007

There was a problem downloading the latest Wii update.

Please check the following:

  1. Our servers may be down temporarily or experiencing a high amount of network traffic, especially after a new update has become available. Wait a few hours and try again. If you are still receiving this error after waiting, check the next steps.

  2. Satellite Internet often causes this Error Code. You must have a cable or DSL internet connection. Other connection types, such as dial-up and satellite, are typically not compatible. Contact your Internet Service Provider if you are not sure what type of internet connection you have.

  3. Does your internet service provider (ISP) require that you log in whenever you wish to use the internet? If so, your ISP may not be compatible with the Wii console. Please contact your ISP for additional information.

If you are still unable to connect, and have waited a few hours, please try the following:

How are you attempting to connect your Wii console online?

Wireless Router:

  1. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. Be sure to try both channels if the first one you try does not work. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available). (The "Channel" setting is typically found in the "Wireless" section of your router's setup utility.)

  2. If adjusting the "Channel" did not work, please review our "Slow Download Times or Errors Received While Connecting" troubleshooting tips by clicking here.

  3. Are you using a Netgear brand wireless router? Our experience shows disabling the "SPI Firewall" of the router may help the connection. The "SPI Firewall" option is typically found under the "WAN Setup" tab of the router's settings. For information on accessing your router's settings, please click here and select the model of the Netgear router you own (if available).

Nintendo Wi-Fi USB Connector

  1. Does your PC have any security programs (firewall, anti-virus, anti-spyware, anti-adware, etc.) installed? If you are using the Nintendo Wi-Fi USB Connector, and have a software firewall or other computer security program installed on your computer, there may be additional steps you must complete to allow a successful connection.

"Trusted" Applications:
If your firewall or PC security program keeps a list of trusted applications (also known as a "trusted zone"), the following programs are installed with the Nintendo Wi-Fi USB Connector, and require internet communications. If prompted by your firewall or PC security program, add these to the list of trusted applications. This information may also apply to certain computer security applications, such as anti-virus, anti-spyware, etc.:

      • Nintendo Wi-Fi Connector USB (NintendoWFCReg.exe)

      • Setup.exe (when installing the USB Connector)

      • SoftAPInstDrv.bin

      • mdriver.exe

  1. If you are using a router, you may need to temporarily disable the router's firewall to allow the Wii console to connect online and receive a system update. Once the update is received, you can turn the firewall back on. For information on locating and disabling your router's firewall, please consult the router's manual or contact the manufacturer of the router.

If the steps above do not help, we ask that you continue to try the connection again later. If you are still unable to connect, have waited a few hours, and you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

84020

Currently our Nintendo Wi-Fi Connection match making service is undergoing temporary maintenance. This maintenance can prevent certain games from matching up opponents. Please try your connection again later.

If you have waited several hours but are still receiving this error when connecting, please see the information below:

Cause: This error is typically caused by a firewall interfering with a successful connection to the Nintendo WFC. Please read the following information.

  1. Do you receive this error every time you try and connect?

    • If you receive this error every time, please proceed to step #2 on this page.

    • If you receive this error only when playing a particular friend, then it is likely a problem with the friend's firewall settings on their connection. If possible, tell your friend review the port forwarding instructions on this page.

  2. In order to solve this problem, you may consider adjusting your router's Port Forwarding settings*. Each router is unique, so consult the owner's manual for your router or contact the manufacturer for specific information on working with your router's ports. For your information:
    • If you are prompted for a device or profile name, you can enter anything you like (such as Wii, etc.).

    • The starting port to open is 1, the ending port to open is 65535 (or as high as the router will allow).

    • Protocols will need to be set to UDP only.

    • Set the IP address for the ports to forward to the same as the Wii’s static IP address. If you don't know what the Wii's IP address is, the best way to determine it is by performing a manual setup:

How to manually configure the Wii's IP address:

The first thing you'll need to do is find out what IP address range you should be using. To do this:

    • Click the "Start" button in the lower left-hand corner of your computer.

    • Next, you will need to access the command prompt. To do this:

      • Windows XP users click "Run."

      • Windows Vista users click inside the search bar.

    • Type "cmd" into the box and press Enter.

    • Type "IPCONFIG/ALL" and press Enter. The IP address, Subnet Mask, Default Gateway, and DNS servers of the PC will be displayed.

The IP address you are going to assign to the Wii must be 10 digits higher than the PC's. (e.g., 192.168.1.100 becomes 192.168.1.110). The Wii and the PC must have different IP addresses. Make note of what IP address you will assign to the Wii. Enter in the exact same values for your Subnet Mask, Default Gateway, Primary DNS and Secondary DNS. They must be the same for your Wii console and for your PC.

You will now need to manually assign this new IP address to your Wii console. For step-by-step instructions on how to do this, please click here.

    • After you perform the manual setup, the Wii will initiate a connection test. If the connection tests fails, then please review the values you entered. If you still cannot complete the manual setup, please give us a call at 1-800-255-3700 in the USA or Canada for assistance.

  1. Ensure your router has the latest firmware installed. Visit your router manufacturer's website and look for any updated firmware that may be available (these are typically found under "downloads" or by searching for your particular model number).

  2. The error may be caused by a basic setting on the router that needs to be adjusted (such as the channel). Please review our general router troubleshooting.

If the steps above do not help, we ask that you continue to try the connection again later. If you are still unable to connect, have waited a few hours, and you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

*While Nintendo provides this information for our consumers' use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.

107305

If your recently received a system update, and use a router that has an SPI firewall that may not be compatible with the Wii console (click here to view a list of known routers), please note that access to the News, Weather and Everybody Votes channels, as well as any channels that utilize the WiiConnect24 feature, may be inaccessible or have limited function with this update. A future Wii console system update is in development that will enable the use of all of the Wii console's online features. Please check back for more information.

If the above information does not apply to you, please try the following steps to resolve the issue you are experiencing:

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

  3. Some routers and Internet Service Providers may not be compatible with the Wii console's ability to connect online. Check to see if your router or ISP is incompatible by clicking here.

If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

109107

It appears the WiiConnect24 service is being blocked by Parental Controls in place on the Wii console.

For information on adjusting the Parental Control Settings of the Wii console, please refer to the Wii Operations Manual: Channels and Settings or contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

40000 - 41999

It appears there is a problem communicating with the Nintendo Wi-Fi Connection. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:

    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

206403

It appears you are attempting to link a Wii Shop Account to a Club Nintendo account for a child under the age of 13.

  • Only accounts for individuals 13 or over can be linked. You may want to create a Club Nintendo account for a member of the household that is 13 or older.

52720 - 52722

Our experience has shown that this error message typically occurs when another device in your network is using the same IP address as the Wii console.

  1. Try adjusting the manual settings of your of your Wii console's internet settings to assign a new IP address to the Wii console. For step-by-step instructions on how to complete a manual set up, click here.

  2. Try our general troubleshooting, and pay particular attention to the "DNS" information near the bottom of the page. Generally the “DNS” information for your network can also be obtained by contacting your internet service provider.

60000 - 99999

Our experience shows that error messages within this range are typically caused by an unstable network connection. The issue could be with your connection environment, your friend's connection environment, or a temporary issue with the Nintendo Wi-Fi Connection.

Our servers may be trying to handle an unusually high amount of traffic (especially if you are trying to play online with a recently-released or popular game, or if there is a new Wii system update). Please retry your connection later.

If you have waited a few hours and are still experiencing issues, try the following:

  1. How are you connecting online? The Nintendo Wi-Fi Connection is only compatible with Cable, DSL, and Fiber-optic internet connections. If you are connecting via Satellite, Dial-up, or other types of connections, then you should try to use an alternate type of connection. Contact your Internet Service Provider if you are not sure what type of internet connection you have.

  2. The error may be caused by a basic setting on the router that needs to be adjusted (such as the channel). Please review our general router troubleshooting.

  3. Some games may need certain settings on your router enabled or disabled to allow a successful connection with other players. This can include UDP and firewall settings that will vary from router to router. You can view our router pages by clicking here. If your router is listed, check to see if there are any special notes that may help. If there is no information for your particular router or you need further assistance, check out Nintendo's of America's Tech Support Forums. Other users may have already found the solution you're looking for.

If you have tried all of the steps above with no success and you have been encountering the error for a period of at least a few hours, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

110321

Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance for this particular error code.

204036

Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance for this particular error code.

202011

Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance for this particular error code.

222001

Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance for this particular error code.

101246

Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance for this particular error code.

230100

Please try the following steps to resolve the issue you are experiencing with this Channel.

  1. Our servers may be busy. Please wait and try again later.

  2. Check the internet Connection Settings of your Wii console. If you need assistance, we can walk you through the process using our step-by-step guide that allows you to follow along. Please click here to begin.

If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

51040 - 51042

Please try the following troubleshooting for the Nintendo Wi-Fi USB Connector

  1. Verify that the Nintendo Wi-Fi USB Connector is installed correctly and that the PC is turned on (the USB Connector will not work while the PC is turned off).

  2. Try our interference troubleshooting steps.

  3. Are you using any security programs (firewall, anti-virus, anti-spyware, anti-adware, etc.)? If so, you may need to add the Nintendo USB Registration Tool software to a list of "allowed" programs or "exceptions." If this is unavailable, you may need to disable your security program before the Nintendo Wi-Fi USB Connector can access our servers. See Nintendo Wi-Fi USB Connector "Firewall troubleshooting" for more information.

  4. Try uninstalling the Nintendo Wi-FI USB Connector software, and installing the newest version. To get uninstalling instructions and the latest version of the software, please click here.

  5. If the problem persists, please try our general troubleshooting.

If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

50120 - 50122

Please try the following troubleshooting for this particular error code.

50220 - 50222

Please try the following troubleshooting for this particular error code.

51320 - 51322

Please try the following troubleshooting for this particular error code.

52620 - 52622

Please try the following troubleshooting for this particular error code.

54020 - 54022

Please try the following troubleshooting for this particular error code.

50320 - 50322

Please try the following troubleshooting for this particular error code.

51020 - 51022

Please try the following troubleshooting for this particular error code.

50340 - 50342

Please try the following troubleshooting

258503

The "Check Mii Out" channel is temporarily down for maintenance. Please try your connection later.

32002

The Nintendo Wi-Fi Connection servers could be experiencing a high amount of traffic. Please try your connection again later.

If you have waited several hours and are still unable to connect, there could be an issue with your connection. Please review the following information:

  • Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

  • Ensure you have entered the correct DNS into the Wii console's manual settings (link). You can verify this by following these steps:

    1. Click the "Start" button in the lower left-hand corner of your computer.

    2. Click "Run."

    3. Type "cmd" into the box and press Enter.

    4. Type "IPCONFIG/ALL" and press Enter.

    5. The Subnet Mask, Default Gateway, Primary DNS (first listed), and Secondary DNS (second listed) information will be displayed. Ensure the information you have entered into the Wii console's Manual Settings appear exactly as displayed.

    6. If you have more than one DNS server listed, try switching the first and second in the Wii's primary and secondary DNS server slots.

  • Try temporarily disabling your router's firewall. *

Nintendo Wi-Fi USB Connector

Wii LAN Adapter

If you have tried the steps above but are still having issues connecting, it's possible that our servers may be temporarily down. Please try your connection again later.

*While Nintendo provides this information for our consumers' use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.

If you are still receiving this error code and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

51031 - 51032

The only wireless network within range of your Wii console is not configured or is not compatible with the Wii.

  • Check for interference that may be preventing a successful connection. Click here for tips.

  • Check to see if the router you are using is a known to be incompatible. Click here to view our list. If your router is known to be incompatible, we recommend using a different router if possible.

  • Make sure that the SSID (network name) matches exactly to what you have entered in the Wii console's settings. To verify:

    1. Login to your router's settings (click here and select your router, if available, for information).

    2. Look for the section for SSID (typically in the "wireless settings" area).

    3. After you find the SSID (network name), verify in the manual settings of the Wii console that the SSID appears exactly as listed in the consumer's router. This includes making sure capitalization, spaces, or special characters match exactly.

  • Look up your router, if available, in our list of wireless routers, and check for any special notes that may be necessary to get the connection to work properly.

  • The router may not be assigning an IP address to the Wii console, and a connection using the "Manual Settings" may be necessary. Click here for help.

    Your router may require a firmware update to work properly with the Wii console. Firmware updates can usually be found on the router manufacturers’ website; consult the router manufacturer for more information.

If the problem persists, try our general troubleshooting steps or please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

204904

The Wii console has timed out while trying to connect online.

  • Make sure you are using a broad band (highspeed) internet connection, such as Cable or DSL. A narrow band connection such as dial-up will likely not work. Consult your Internet Service Provider if you are not sure what type of internet connection you have.

  • This issue is often caused by wireless interference. Try our wireless interference troubleshooting.

  • Try our general router troubleshooting.

  • Verify that your home wireless network is setup correctly. For instance, make sure that the broadband modem is connected directly to your router, and not to your computer. If you need assistance with setting up you network, please contact the router manufacturer.

  • If you have determined that wireless interference is likely not the cause, it is most likely that our servers are down. Please try again later.

If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52540 - 52542

The Wii console is not able to connect to a Proxy server because the account settings are incorrect (such Username and Password). Proxy servers are typically found in areas that have many internet connections, such as office buildings, dormitories, etc.

  • Ensure that you are entering the correct information for your proxy server into the Wii console's online settings. A manual setup may be necessary; for step-by-step help, click here.

  • Try our interference troubleshooting steps.

  • Contact your network administrator for information on connecting to the network's proxy server. A manual setup may be necessary; for step-by-step help, click here.

If the problem persists, please try our general troubleshooting or contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52640 - 52642

The Wii console is not able to connect to Nintendo's servers.

 Please try our interference troubleshooting steps.

  • There may be a temporary problem with our severs, please wait a few hours and try again.

If the problem persists, please try our general troubleshooting or contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

54040 - 54042

The Wii console was disconnected from the internet.

  • Try our interference troubleshooting steps.

  • Verify that the home internet connection on the PC that you have installed the Nintendo Wi-Fi USB Connector on is working properly by using their PC to visit a website and ensure the page loads correctly.

If the problem persists, please try our general troubleshooting or contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

50140 - 50142

The Wii console was unable to detect a connection to the internet when using the Nintendo Wi-Fi USB Connector.

  • Try our interference troubleshooting steps.

  • Verify that the home internet connection on the PC that you have installed the Nintendo Wi-Fi USB Connector on is working properly by using the PC to visit a website and ensure the page loads correctly.

  • If you have determined that wireless interference is not the issue may be that our servers are temporarily down. Please wait a few hours and try again.

If the problem persists, please try our general troubleshooting or contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

50130 - 50132

The Wii console was unable to detect a connection to the internet.

  • This issue is often caused by wireless interference. Try our wireless interference troubleshooting.

  • Try our general router troubleshooting.

  • Verify that your home wireless network is setup correctly. For instance, make sure that the broadband modem is connected directly to your router, and not to your computer. If you need assistance with setting up you network, please contact the router manufacturer.

  • If you have determined that wireless interference is likely not the cause, it is most likely that our servers are down. Please try again later.

If you are still receiving this error code after waiting at least 24 hours, and have confirmed your Wii console's Internet Connection Settings are correct, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

50330 - 50332

The Wii console's internet connection settings are not correct. This could include your network name (SSID), WEP or WPA keys, or any manual settings you may have entered.

  • It's possible something has changed since you last connected online with your Wii console. Try setting up a new connection file, using your router's settings. Click here for help.

  • While "Search for an Access Point" is the easiest and recommended connection type, your network may require you to use the "Manual Setup" option. Click here for help.

If the problem persists, please try our general troubleshooting or contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

50300 - 50332

The Wii console's internet connection settings are not correct. This could include your network name (SSID), WEP or WPA keys, or any manual settings you may have entered.

  • It's possible something has changed since you last connected online with your Wii console. Try setting up a new connection file, using your router's settings. Click here for help.

  • While "Search for an Access Point" is the easiest and recommended connection type, your network may require you to use the "Manual Setup" option. Click here for help.

  • If the problem persists, try our general troubleshooting for tips.

If you are still getting this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

20000 - 29999

There appears to be a temporary issue with the Nintendo Wi-Fi Connection. Our technicians are currently working to resolve this problem. Please try your connection again later.

If you have waited several hours and are still seeing this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

98020

There appears to be a temporary network issue with our servers. Please wait and retry your connection again.

If you have waited several hours and are still seeing this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.


204077

There appears to be an issue with downloading an item from the Wii Shop Channel. Please try the following:

  1. Do you have the "Highest Game Rating Allowed" setting enabled in the "Parental Controls" menu of your Wii console? If so, temporarily disable this setting. Once "Highest Game Rating Allowed" is temporarily turned off, try downloading the item again. When the item has been successfully downloaded, you can turn this option back on.

For help working with Parental Controls, please click here.

If you have tried to download the item after temporarily disabling Parental Controls, and are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

32017

There appears to be an issue with updating your Wii console.

  1. Try and perform another Wii System Update on your Wii console (how to).

  2. If you attempt another Wii System Update and still receive this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

252103

There is an update available for the "Check Mii Out Channel".

Please visit the WiiWare section of the Wii Shop Channel to download the latest version.

Once you have downloaded the latest version, try to access the Check Mii Out Channel again.

If you have downloaded the latest version, and are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

100300 - 109399

There was a problem registering the console to the WiiConnect24 service. What to do:

  • If you have multiple routers and/or modems, try to connect to no more than one router and one modem try connecting from another location.

  • If you are using only one modem or router, something on your network or from your Internet Service Provider is blocking the connection. You may need to contact your service provider for more information.

  • If you do not have the ability to connect from another location (such as a friend's house), please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

20102

This error code indicates some type of unauthorized activity has occurred in an online feature of a Nintendo Wi-Fi Connection game.

What to do:

Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with more information.  

52030 - 52032

Unable to connect to your wireless network

This error code usually indicates a problem relating to wireless security. Please try the following troubleshooting:

  1. Likely cause: It appears that the password (also known as a WPA or WEP key) entered into the Wii console is not the same as what your wireless router is set to allow.

    How to fix: Make sure the password is entered into the Wii exactly as it appears in your router's settings. Security keys are case sensitive.

    Don't know how to find your router's password?

    Look for a sticker on the bottom of your router. Many routers provided by Internet service providers have their default password located on a sticker on the bottom of the router.

    If you’re not able to locate the password here, you will need to locate this information within the routers settings. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    Alternatively contact your router manufacturer, refer to the routers product manual or your router manufacturers website for the required information..

  2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).
  3. If your WEP or WPA key is correct, then the problem might be related to MAC address filtering:
    1. From the router settings, locate the "MAC address filter" settings (also known as "access control", "access list", or "network filter" depending on your router model).
    2. If the Mac address filter is set to "enabled", then you must add the Wii's MAC address to the "allowed" list. You can locate the Wii's MAC address from the "console information" page (located under "Internet" in the Wii Settings).
    3. If the Mac address filter was disabled, then continue troubleshooting.
  4. Check Nintendo's router info for special notes, if available, for your router.
    1. Click here to go to our Wireless Router lookup page.
    2. Use the drop-down box to select, if available, your router manufacturer.
    3. Click on your router's model number, if available.
    4. Read any "special notes" at the top of the router's page. Many issues can be solved by changing settings described in the "special notes."
  5.  Ensure that the router is set to broadcast in "mixed" or "b/g" mode. Routers set to "g only" may not be able to allow a successful connection from the Wii console. (The option to change this setting is typically found in the "Wireless" section of your router's settings. For information on accessing your router's settings, click here to select the brand name and model number of your router, if available.)
  6. Try a "Manual Setup" with the Wii console (how to), using your network's IP configuration settings. To access these settings:
    1. On your PC, click "Start" and then "Run."
    2. Type "CMD" into the field that appears to open a new window.
    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings. Locate the settings asked for by the Wii console during the Manual Setup process and enter them.
  7. Power cycle your router and modem by unplugging them both from the wall. Wait a few minutes, and plug the modem back in. Wait a couple of minutes for the modem to initialize, then turn on the router. Try to connect the Wii console online and test for proper response.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52240 - 52242

This error code usually indicates that the Wii console was able to connect to the Nintendo Wi-Fi USB Connector, but is blocked from reaching the appropriate server(s).

  • Try our Nintendo Wi-Fi USB Connector interference troubleshooting.

  • It's possible that anti-virus, anit-Spyware, or firewall software is preventing a successful online connection. To review our firewall information, including tips on what you can do to allow a successful connection, please click here.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

206401

This error indicates that the Club Nintendo user name or password is incorrect or invalid.

  • Verify that your Club Nintendo user name and password are being entered correctly.

  • If this is your first time accessing the Wii Shop Channel, verify that you're not hitting "Link" with the fields blank (if you don't have a Club Nintendo membership, you need to select "Do not link").

If you have tried the steps above and are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

206653

This error indicates that the Club Nintendo user name or password is incorrect or invalid.

  • Verify that your Club Nintendo user name and password are being entered correctly.

  • If this is your first time accessing the Wii Shop Channel, verify that you're not hitting "Link" with the fields blank (if you don't have a Club Nintendo membership, you need to select "Do not link").

If you have tried the steps above and are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

206401 - 205943

This error indicates that the Club Nintendo user name or password is incorrect or invalid.

  • Verify that your Club Nintendo user name and password are being entered correctly.

  • If this is your first time accessing the Wii Shop Channel, verify that you're not hitting "Link" with the fields blank (if you don't have a Club Nintendo membership, you need to select "Do not link").

If you have tried the steps above and are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

86420

This error occurs when there is a communication problem between players during online game play.

Try this:

  1. If your router's security software (firewall) is turned on, it may block communication that is required for online game play. To fix this, try disabling the router's firewall*.

    1. Most firewall settings are located under the "Advanced" or "Security" tab.

  2. If the problem still persists with the firewall off, you may need to open ports on your router through the Port Forwarding feature.
    1. Create a manual connection on your Wii and assign a static IP Address.

    2. Open ports 1 through 65535 as both TCP and UDP.

    3. Ensure the ports are forwarded to the same IP Address given to the Wii during the manual setup.

Trouble connecting to a friend?
If the above steps have not resolved the issue and you are trying to connect with specific friends, the problem could potentially be an issue on your friend's network. Your friend will have to perform these troubleshooting steps with their home network.

Using USB Connector or Lan Adapter? If so please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

*While Nintendo provides this information for our consumers' use, it is up to each consumer to determine what security needs they have for their own networks, and to decide how best to configure their network settings to meet those needs.

52020 - 52022

What to do will depend on how you are connecting your Wii console. Please use the info below that describes how you are connecting.

Connecting directly to a modem:

  1. Power off the Wii. Connect the official Nintendo Wii LAN adapter to the Wii, and insert a working Ethernet cable into the official Nintendo Wii LAN Adapter.

  2. Unplug all devices from your modem. Most modems are unable to support more than one device at a time.

  3. Power cycle your modem. To do this, unplug the power from your modem and let it rest for 20 seconds. Plug the power back in. Connect the Ethernet cable from your Wii console to the Ethernet port on your modem.

  4. If the connection test fails, try a "Manual Setup" with the Wii console (how to), using your network's IP address, Default Gateway, Subnet Mask, and DNS information. To access these settings:

    1. On your PC, click "Start" and then "Run."

    2. Type "CMD" into the field that appears to open a new window.

    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings, including the settings listed above. Input these exactly as they're listed into the "Manual Setup" of the Wii console's internet connection.

  5. If you are still unable to connect and you are using broadband Internet, then your ISP likely uses PPPoE to establish a connection to their network. The Wii is not compatible with PPPoE. Contact your ISP for more assistance.

Connecting to a router:

  1. Ensure that an Ethernet Cable is running from the WAN or Internet Port on the router to the modem. Power cycle the modem by unplugging it from the electrical outlet, waiting a moment, and then plugging it back in.

  2. Power off the Wii console, and insert the Wii LAN Adapter into one of the USB ports on the back of the Wii console.

  3. Run an Ethernet cable from the Wii to a numbered port on the router.

  4. Power on the Wii console, and run a connection test through the Wii console's online settings.

  5. If the connection test fails, try a "Manual Setup" with the Wii console (how to), using your network's settings on your PC:

    1. On your PC, click "Start" and then "Run."

    2. Type "CMD" into the field that appears to open a new window.

    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings, including the settings listed above. Input these as they're listed into the "Manual Setup" of the Wii console's internet connection, except for the IP address. The IP address needs to be different. Add 10 to the IP address and use that number in the Wii console's settings.

If you have tried the steps above and are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

109139

WiiConnect24 is not enabled.

To use the feature you are attempting to use, you must have WiiConnect24 turned on and in Standby Connection mode. For more information, click here.

20100

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:

    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

3

Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.  

52630 - 52632

The Wii console is not able to connect to Nintendo's servers due to a technical issue with our servers.

  • Try waiting a few hours and then reconnect. If the problem is still persisting, continue troubleshooting on this page.

  • Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

The Wii console is unable to connect to Nintendo's servers, due to a technical issue with our servers. Please try again later.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

No Wii error code matches

Specific Error Code Not Found - General Troubleshooting

  • Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

  • Check your router's broadcast settings to find out if it is set to "G", "B", or "Mixed." Mixed typically works best, but try all three to see if it improves the network connection to the Wii console.

  • Make sure that any other interfering devices, such as microwaves and cordless phones, are turned off. Wireless keyboards and mice may also cause interference.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

11600 - 11697

Monster Hunter Tri

There was in issue during your initial connection. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.

  • Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.

  • Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

  • Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

  • As this may be due to an issue with your network’s firewall, please review the firewall information located here.
     
    If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

51330 - 51332

Unable to connect to your wireless network

This error code usually indicates a problem relating to wireless security. Please try the following troubleshooting:

  1. Likely cause: It appears that the password (also known as a WPA or WEP key) entered into the Wii console is not the same as what your wireless router is set to allow.

    How to fix: Make sure the password is entered into the Wii exactly as it appears in your router's settings. Security keys are case sensitive.

    Don't know how to find your router's password?

    Look for a sticker on the bottom of your router. Many routers provided by Internet service providers have their default password located on a sticker on the bottom of the router.

    If you’re not able to locate the password here, you will need to locate this information within the routers settings. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    Alternatively contact your router manufacturer, refer to the routers product manual or your router manufacturers website for the required information..

  2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).
  3. If your WEP or WPA key is correct, then the problem might be related to MAC address filtering:
    1. From the router settings, locate the "MAC address filter" settings (also known as "access control", "access list", or "network filter" depending on your router model).
    2. If the Mac address filter is set to "enabled", then you must add the Wii's MAC address to the "allowed" list. You can locate the Wii's MAC address from the "console information" page (located under "Internet" in the Wii Settings).
    3. If the Mac address filter was disabled, then continue troubleshooting.
  4. Check Nintendo's router info for special notes, if available, for your router.
    1. Click here to go to our Wireless Router lookup page.
    2. Use the drop-down box to select, if available, your router manufacturer.
    3. Click on your router's model number, if available.
    4. Read any "special notes" at the top of the router's page. Many issues can be solved by changing settings described in the "special notes."
  5. Ensure that the router is set to broadcast in "mixed" or "b/g" mode. Routers set to "g only" may not be able to allow a successful connection from the Wii console. (The option to change this setting is typically found in the "Wireless" section of your router's settings. For information on accessing your router's settings, click here to select the brand name and model number of your router, if available.)
  6. Try a "Manual Setup" with the Wii console (how to), using your network's IP configuration settings. To access these settings:
    1. On your PC, click "Start" and then "Run."
    2. Type "CMD" into the field that appears to open a new window.
    3. Type "IPCONFIG/ALL" and press "Enter" to display a list of internet settings. Locate the settings asked for by the Wii console during the Manual Setup process and enter them.
  7. Power cycle your router and modem by unplugging them both from the wall. Wait a few minutes, and plug the modem back in. Wait a couple of minutes for the modem to initialize, then turn on the router. Try to connect the Wii console online and test for proper response.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205629

There appears to be an issue with downloading an item from the Wii Shop Channel. Please try the following:

  1. Do you have the "Highest Game Rating Allowed" setting enabled in the "Parental Controls" menu of your Wii console? If so, temporarily disable this setting. Once "Highest Game Rating Allowed" is temporarily turned off, try downloading the item again. When the item has been successfully downloaded, you can turn this option back on.

    For help working with Parental Controls, please click here.

If you have tried to download the item after temporarily disabling Parental Controls, and are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

52140 - 52142

The Wii console is not able to connect to Nintendo Wi-Fi USB Connector.

  1. Check for interference.
    1. Check the location of your PC/Wii console
      If possible move the PC and/or Wii console away from walls and off the floor, and try to place them in a central location in your home. Also, try to keep them away from metal objects such as metal filing cabinets which can cause interference.
    2. Attach the extension cable to the USB Connector
      his helps to move it further away from hardware in the PC that may be causing interference.
    3. Wireless noise
      Noise from Cordless devices (cordless phones), or wireless electronics (wireless keyboards, headphones, cell phones), especially those using the 2.4GHz frequency, can interfere with your wireless signal. In addition, older microwave models can cause wireless interference.
  2. Try uninstalling the Nintendo Wi-FI USB Connector software, and re-install. For step-by-step directions, including a link to the latest software, click here.
  3. Does your PC have any security programs (firewall, anti-virus, anti-spyware, anti-adware, etc.) installed? If you are using the Nintendo Wi-Fi USB Connector, and have a software firewall or other computer security program installed on your computer, there may be additional steps you must complete to allow a successful connection.

    "Trusted" Applications:

    If your firewall or PC security program keeps a list of trusted applications (also known as a "trusted zone"), the following programs are installed with the Nintendo Wi-Fi USB Connector, and require internet communications. If prompted by your firewall or PC security program, add these to the list of trusted applications. This information may also apply to certain computer security applications, such as anti-virus, anti-spyware, etc.:

    • Nintendo Wi-Fi Connector USB (NintendoWFCReg.exe)
    • Setup.exe (when installing the USB Connector)
    • SoftAPInstDrv.bin
    • mdriver.exe

    It is possible that your Internet Service Provider (ISP) is not compatible with the Wii console. For instance, if you need to login with a user name and password when you try to go online for the first time after restarting your PC, your ISP is likely not compatible. Please contact your service provider for more information.

If you are still receiving this error code, please click here for assistance. Alternatively please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

209543

There are appears to be a problem connecting to the Wii Shop Channel.

•    Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

•    If possible, move the router closer to the Wii console and try the connection again.

•    The Wii Shop Channel may be temporarily down (this could include scheduled maintenance). Please wait a few hours and retry the connection again.

If you have waited several hours but are still receiving this error code when connecting to the Wii Shop Channel, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.


205940 - 209542

This error indicates that there is a problem connecting your Wii Shop Channel account to your Club Nintendo account.

•    Verify that your Club Nintendo user name and password are being entered correctly.

•    If this is your first time accessing the Wii Shop Channel, verify that you're not hitting "Link" with the fields blank (if you don't have a Club Nintendo membership, you need to select "Do not link").

If you have tried the steps above and are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.


10377

Mario Kart Wii

It appears your connection has timed out. Please review the following information:

  • There could be a temporary issue with the Nintendo Wi-Fi Connection servers. Please wait a few hours and try again.
  • If after waiting a few hours and the problem has not resolved, there could be a problem with your home connection. Try the following:
    1. Ensure your home internet connection is working properly. Use a PC that is attached to your home router and visit a website that you have not been to before, in order to check that the connection is currently working.
    2. Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase stability. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).
    3. Within the Wii's system settings, erase the current connection file you use to connect your Wii online, and set up a new one. To do this, access the "Internet" option from the Wii settings. For step-by-step instructions, click here.

If you are still receiving this error code after waiting a few hours and trying the steps above, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

205626

It appears the item you are attempting to gift to your Wii friend is already in their Wii Shop account. Please choose another gift.

52520 - 52522

The Wii console is not able to connect to your Proxy server because the account settings are incorrect (such Username and Password). Proxy servers are typically found in areas that have many internet connections, such as office buildings, dormitories, etc.

1.    Try adjusting the "Channel" your wireless router broadcasts on. We highly recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

2.    Contact your network administrator for information on connecting to the network's proxy server. A manual setup of the Wii console's internet settings may be necessary.

If you are still receiving this error code, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

Customer Service
Warranty Service Information
Replacement Parts
Network Maintenance Information
Termination of Nintendo Wifi Connection