- Ensure the adaptor is the official Wii AC Adapter supplied for use with Australian consoles (Model No: RVL-002 AUS). 3rd Party AC Adapters or the use of an overseas version of the AC Adapter is not recommended. In addition disconnect any unlicensed third party devices which connect to the USB ports of the Wii or to the Wii AC Adapter.
- Make sure the AC Adapter is plugged into both the wall outlet and the back of the console.
- Most power issues with the Wii can be fixed by resetting the AC adapter. To complete this disconnect the Wii AC Adapter from both the wall outlet and the Wii console. The AC adapter must remain unplugged at both ends for a full 2 minutes. After you've waited 2 minutes, plug the AC adapter into the Wii system and directly into a wall outlet, not a surge protector or power strip. If the power light comes on and stays on, then it appears resetting the AC Adapter worked.
- Try another Wii AC Adaptor; alternatively try your Wii AC Adaptor with another Wii console.
- NOTE: Game discs will not start automatically. You must start disc games from the Disc Channel. In addition if the information listed below does not resolve the issue a repair is necessary. So that our technicians are able to duplicate the issue, please include at least one sample game disc that causes this error when played.
- Check to be sure that the Game disc is clean and in good condition. If dirty, wipe with a soft cloth, from the centre to the outside. Physically damaged, scratched or marked game discs are not covered by our manufacturer warranty.
- Ensure the console is placed the correct way: Vertical – the serial number is located underneath the console. Horizontal – the serial number is on the right hand side.
- When placing discs in the console ensure the printed side of the disc is facing away from the buttons on the front of the Wii Console.
- If any unlicensed device is connected to the console please disconnect it from the Wii and retest. If necessary be sure to reinsert the original cables for the Wii directly to the console.
- Check that the game disc packaging states “For Use with PAL version Wii. Not Compatible with Japanese, U.S or other versions of Wii”. This will ensure it is compatible with an Australian Wii console.
- The console has intake and exhaust vents designed to maintain adequate ventilation. Do not operate the console in any location where these vents may become obstructed, for example, on carpet or a tightly enclosed space. Keep vents clear of any dust or foreign material.
- Use the official Wii Lens Cleaning Kit to clean any contamination from the internal Disc Lens. This generally can be purchased from any major retailer in Australia that stocks Nintendo products.
Complete all steps, in the order that they appear, in the Quick Setup Guide provided with the Wii console.
Make sure all components of your setup are plugged into appropriate power outlets and inputs; and that the power switch on the power outlet is set to the ON position.
Ensure the television display is set to the correct AV or INPUT channel, according to which input the Wii is connected to.
If using the Wii Stereo AV cable ensure the yellow video plug is not plugged into a blue, red or green component input on the television display. This is only for component cables.
If using the Wii Component Cables, they need to be plugged into the appropriate Component Inputs of the television and not AV inputs.
Occasionally the refresh rate set on the Wii console may not be compatible with your display. To reset the refresh rate:
Power ON the Wii console.
Press and hold the ‘DOWN’ key on the Wii Remote directional pad.
While still holding the ‘DOWN’ key press the ‘RESET’ button on the Wii console.