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PLEASE BE AWARE THERE IS AN APPRAISAL CHARGE FOR ALL REPAIRS EXCEPT THOSE COVERED BY
THE PRODUCT'S WARRANTY
Please See: Warranty / Appraisal Charge for more information.
WARRANTY
Nintendo Australia provides a genuine warranty for its products. This warrants the product to be
free from any manufacturing fault or defect in materials and/or workmanship as specified for
each product.
POINTS ON WARRANTY
Warranty
Following an assessment/service of the product by a qualified Nintendo technician, if a
manufacturing fault or defect exists and the product's warranty is valid, Nintendo Australia
will repair or replace the product (at its option) at no charge.
Non-Warranty
The repair charge repair will be determined by a qualified Nintendo technician. If this quote
is rejected the Appraisal Charge will apply for the return of the product. Alternatively, the
product may be disposed of by Nintendo Australia at no cost to you.
No Fault
If the product has been checked by our full diagnostic test procedure and the product is free
from any manufacturing fault, the Appraisal Charge applies.
Non-Nintendo
If the product received was not distributed by Nintendo Australia, the Appraisal Charge applies
to cover the handling, administration and freight costs.
APPRAISAL CHARGE
The Appraisal Charge covers costs for labour, administration, handling and return freight
(where applicable).
- Please refer to the product warranty card/information for each product.
- Please read the product's instruction booklet and consumer information booklet
for further information about care/use and troubleshooting.
- Please ensure that the product is distributed by Nintendo Australia before sending.
FORWARDING REPAIRS TO NINTENDO
All Nintendo products are to be returned to the Service Department at Nintendo Australia Head
Office in Melbourne for servicing.
- Use adequate packing around the product to protect it from damage.
- Include your product, purchase receipt, with your name, complete address and daytime contact
number with a detailed explanation of the problem. There is no need to include payment in advance,
we will first need to determine the repair charge.
- Address your repairs to:
Service Department
Nintendo Australia
804 Stud Road
SCORESBY VIC 3179
- Mark full sender and receiver details on the outside of the packaging. We recommend that you
forward the product via registered post.
- Alternatively the store where you purchased the product may be able to forward this to
Nintendo on your behalf.
NINTENDO REPAIR PROCEDURE
When Nintendo Australia receives the product for repair, it will undergo a complete
assessment to determine the fault with the product. This assessment will include a full
diagnostic test.
If the reported problem exists due to a manufacturing fault or defect and the product is
accompanied by a valid purchase receipt and is less than twelve (12) months old we will repair
or replace the product at no charge and return this to you.
We maintain a 10 working day in-house turn-around. A product repaired under warranty will be despatched within this period of time.
A product repaired under warranty will be dispatched from Nintendo within this period of time.
If the product's warranty has become void or does not meet the conditions of the warranty,
the charge for the repair/service will be advised by Nintendo Customer Service.
PAYMENT FOR REPAIR
At Nintendo Australia we accept payment by VISA, MasterCard and Bankcard through Nintendo
Customer Service. In those situations where credit cards are unavailable we may accept payment
by cheque or money order.
NINTENDO CUSTOMER SERVICE
Phone: (03) 9730 9822 Monday to Friday 9:00am to 5:00pm (EST).
SERVICE CENTRE AND SPARE PARTS
Original Nintendo Parts & Accessories can be purchased by contacting Nintendo Customer Service,
or alternatively, visiting our parts & service centre, between the operating hours of
09:30am till 2:30pm, Monday to Friday.
NINTENDO HELPLINE 190 224 1001
A recorded information service available 24 hours per day.
Recorded gameplay information covering a range of games for Nintendo systems.
Troubleshooting and set-up information also available.
INFORMATEL ONLINE CALL RATE AT $1.98 PER MINUTE INCLUDING GST
(Calls from mobile and public phones attract a higher rate)
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