Setup

Troubleshooting Information

Before seeking assistance, review the following problems and solutions.

Wii Remote lights blink, but don’t stay lit (remote ­does not sync)

  • Review the Sensor Bar setup instructions in this manual to ensure proper placement.
  • Make sure batteries are not depleted.
  • Try resetting the Wii Remote - remove the batteries, wait one minute, then replace the batteries. Wait a few seconds, and then try synchronising the remote again.
  • If you are unable to re-sync the remote, try the following procedure:
  1. Turn off the power of the Wii console with the POWER Button on the front of the console.
  2. Unplug the power cord from the electrical outlet for a few seconds, then plug it back in again.
  3. Turn on the power of the Wii console.
  4. When you see the Health and Safety screen, press and hold the SYNC. Button on the console for 15 seconds. This will clear any sync information left on the console.
  5. Synchronise your Wii Remote - remove the battery cover on the back of the remote and press the SYNC. button, then open the SD Card Slot cover on the front of the Wii console and press the SYNC button on the inside of the compartment.
  6. When the Player LEDs stop blinking, connection is complete. The LED that is illuminated indicates the player number.
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System unable to read disc or game disc will not operate in console

NOTE: Game Discs will not start automatically. You must start disc games from the Disc Channel on the Channel Menu screen.

  • Make sure the disc is inserted correctly. The label side of the disc must face to the right if the Wii console is set up vertically, or must face up if the Wii console is set up horizontally.
  • Check to be sure that the Game Disc is clean and in good condition. If dirty, wipe with a soft cloth, from the centre to the outside. Do not wipe with a circual motion.
  • Eject the Game Disc, and turn the power OFF and then ON. Reinsert the disc and try playing the game again.
  • Check that the Game Disc will work on your version of the Wii. This system will only work with compatible PAL version Wii and Nintendo GameCube Discs.
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No picture on TV screen

  • Make sure you have completed all steps, in the order that they appear, on the Quick Setup sheet included with your system.
  • Make sure that all components of your setup are plugged into power outlets and that all components are turned ON.
  • Make sure that cable connections are correctly installed and that all plugs are securely plugged into the appropriate connectors.
  • Make sure that the INPUT settings are correct for your particular setup.
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No sound is heard or sound quality is poor

  • Make sure the TV volume is not turned off or muted.
  • Make sure that all audio connections are correctly installed and that all plugs are securely plugged into the appropriate connectors.
  • Make sure the Wii AV Cable is plugged into the 'input' connectors on the TV or VCR, not the 'output' connectors.
  • Make sure that the INPUT settings are correct for your particular setup.
  • The sound in some games doesn't begin until the game begins.
  • If you have a mono TV or VCR and have left one of the audio cables unconnected you may not get all game sounds. Use a 'Y' Adapter to get both left and right sound channels.
  • If your TV or VCR has both mono and stereo options, make sure it is set to match your setup.
  • Check the instruction booklet for the game you are playing to see if there are volume controls or mono/stereo options that can be set from within the game.
  • The console Power LED does not come on, or goes off during game play.
  • Make sure the AC Adapter is plugged into both the wall outlet and the back of the console.
  • If the light is still off, disconnect the AC Adapter plug from the wall outlet, wait 2 minutes and plug it back into the outlet. Turn the console power ON.
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Game Disc slot does not light blue or lights briefly

This is the normal operation of the Game Disc slot. The slot only lights temporarily when the system is turned on by a) inserting a Game Disc, b) using the Power Button on the Wii Remote or c) using the Power Button on the Wii console. The Game Disc slot will also light temporarily if you receive a message via WiiConnect24 (this feature must be turned on to receive messages, see the Wii Operations Manual Channels and Settings for more information).

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Wii Remote or controller accessory buttons stick

Clean sticking buttons using the following procedure:

  1. For the Wii Remote, remove batteries and disconnect any accessories before cleaning.
  2. Use an unused toothbrush and hot tap water. Do not use boiling water, soap or detergent.
  3. Dip the toothbrush in hot water and shake off excess amount. Lightly scrub sticking buttons, working the bristles around sides of buttons and into cracks.
  4. Dry controller with soft cloth or towel and let air dry for at least 2 hours.
  5. Test buttons and repeat procedure if necessary. Do not submerge in, or pour any type of liquid onto a controller or accessory.
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Wii Remote doesn't properly respond to player motion (erratic hand cursor, can’t swing bat, can’t bowl, etc.)

Clean sticking buttons using the following procedure:

  • If the lights on your remote blink, but do not stay lit, see the earlier troubleshooting step 'Wii Remote lights blink, but don't stay lit (remote does not sync)'.
  • Review the Sensor Bar setup instructions in the Wii Operations Manual System Setup to ensure proper placement.
  • Make sure no objects are blocking the signals between the Sensor Bar, the Wii console, and the Wii Remote.
  • Make sure batteries are not depleted.
  • Use the Sensor Bar Stand if the Sensor Bar is located below the TV.
  • Check and adjust the Sensor Bar sensitivity if necessary. (See the ‘Wii Settings and Data Management’ section of the Wii Operations Manual Channels and Settings.)

The following conditions can interfere with the operation of the remote:

  1. Using the remote too close or too far from the Sensor Bar. The optimal distance is between 1 and 3 metres (3 to 10 feet).
  2. Bright light sources, including sunlight, behind or near the TV, shining towards the remote or reflecting off the TV screen.
  3. Highly reflective surfaces near the sensor bar.
  4. Sources of infrared light in the gameplay area such as electric, propane or kerosene heaters, flames from fireplaces or candles, and stoves or other sources of heat.
  5. Radio frequency interference may cause the Wii Remote to work erratically. Check for and move or turn off wireless devices such as cordless phones, wireless computer keyboards or mice or other similar devices.

If you think any of these conditions are affecting the operation of the remote, try removing or reducing the source of interference.

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Can't read SD Card in Photo Channel

Make sure the memory card is fully inserted into the slot. Try removing and reinserting the memory card.

  • Check the memory card on a PC or cell phone to verify its contents and readability.
  • Make sure it is in a format readable by the Photo Channel.
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Wii Remote doesn't vibrate

Make sure the memory card is fully inserted into the slot. Try removing and reinserting the memory card.

  • Go to the HOME menu by pressing the ‘HOME’ button on the Wii Remote and check to see if the Rumble feature is turned on.
  • Make sure that the game you are playing includes the Rumble feature.
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No sound from the Wii Remote speaker

Make sure the memory card is fully inserted into the slot. Try removing and reinserting the memory card.

  • Go to the HOME menu by pressing the ‘HOME’ button on the Wii Remote and check to see if the Sound feature is turned on.
  • Make sure that the game you are playing includes sound from the Wii Remote speaker.
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Can't download games in the Wii Shop Channel

  • Make sure you have Wii Points to redeem for products on the Wii Shop Channel.
  • Check to see if you have restrictions on using points.
  • Check to see status of Parental Controls.
  • Review the troubleshooting steps near the end of this page, particularly 'Wireless Router Troubleshooting' and 'Slow Download Times, Hangs During Updates, or Errors Received While Connecting'
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Downloading games and updates from the Wii Shop Channel is very slow

  • Switch the channel of your router to channel 1 or channel 11.
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Your Access Point is not listed when 'Search for Access Point' is selected

  • Make sure your access point is powered on.
  • Move closer to the access point if possible or re-orient the console so there is nothing between it and the access point.
  • Your access point may not be broadcasting its SSID. Check your router settings through your computer and either set your router to broadcast SSID, or manually enter the SSID.
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Connection test unsuccessful or unable to connect to the service

  • Check the signal strength and move closer to the access point if possible or re-orient the console so there is nothing between it and the access point.
  • Make sure you have the latest Firmware Update for your router. Check with the router manufacturer or the Internet service provider that supplied the router.
  • You may have to adjust the transmission rate of your router. Some routers have settings like 'Turbo Boost' or 'G-Nitro'. These may need to be turned off.
  • Your access point may have Mac Filtering enabled. Check your router settings through your computer. You may need to enter your Wii console MAC address. This can be found in Console Information in the Internet settings choice.
  • Your access point may not be broadcasting its SSID. Check your router settings through your computer and either set your router to broadcast SSID, or manually enter the SSID.
  • Try assigning the Wii a static IP address. Access your router's settings and find the available range of IP addresses (This is typically found within the DHCP information.). When you find this information, select one of the available IP addresses and enter this.
  • Switch the channel of your router to channel 1 or channel 11.
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Controllers don't work with Virtual Console games

  • Make sure you are using the correct contoller. Some games may require the Wii Remote and some games may require the Classic Controller.
  • If using the Classic Controller, make sure it is securely connected to the Wii Remote.
  • If using the Wii Remote, make sure no other accessories are plugged into the External Extension connector.
  • Make sure the Wii Remote is synchronised with the Wii console.
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Wireless Router Troubleshooting

If you are unable to get your home router working, please try adjusting the following settings. If you are not sure how to change the settings, please consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.

  • Firmware Updates for Your Router
    If you are unable to get connected using your router, check to see if you have installed the latest firmware updates for your router. In many cases, downloading a firmware update can get the router capable of connecting the Wii console to the internet. If you have not done any firmware updates, please visit your router manufacturer's website to see if any updates are available. We recommend installing the firmware update and trying your connection again.
  • Does your router have any known compatibility issues with the
    Wii console?

    In working with dozens of different routers, we have determined that some routers or Internet Service Providers may not be compatible with the Wii console's online features. In particular, these models have been found to have compatibility issues:

Linksys
WCG200
WCG200 ver. 2
WCG200-CC
WCG200-CC ver. 2

Belkin
F5D6231-4 vers. 1000
F5D7230-4 vers. 4000

  • Experiencing Slow Download times or receiving errors while connecting?
    This is typically caused by Wireless interference. For more information, see the troubleshooting steps below, particularly 'Slow Download Times, Hangs During Updates, or Errors Received While Connecting'
  • Can't Detect Router's Signal (SSID)
    Your access point will not show up when you Search for An Access Point if you have your SSID Broadcasting set to 'No' or 'Disable'. Some routers also refer to this security as 'Stealth' mode. You can either change your broadcast setting to 'Yes' or 'Enable,' or you can manually enter the SSID in the manual setup screen of your Wii console. For assistance with specific routers, consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.
  • MAC Filtering
    Check your router's settings to see if MAC Filtering is turned on. For information on locating this setting for your router, consult your router's manual, your router's manufacturer, or the internet service provider that installed your router. Otherwise, it's often listed in the 'Wireless' tab on your router's setup utility. If you are unable to determine if the setting is on or off on your wireless router, it is likely that MAC Filtering is not being used. If MAC filtering is turned on, you will need to enter the Wii console's MAC Address into one of the available fields. The MAC address of the Wii can be found by:
    1. From the Wii Channel menu, select 'Wii Settings' (the round button on the bottom-left of the screen with 'Wii' on it).
    2. Select 'Internet,' then 'Console Settings'.
    3. The MAC address of the Wii console is displayed on the first line.
  • Is your wireless router a 'Pre-N' model?
    If your router is designated as a 'Pre-N' router, it may default to only the 'N' band. This setting will not work with the Wii. Check your router's settings (typically in the 'Wireless' tab) and make sure that it is set to 'Auto,' 'Mixed,' or something similar.
  • Wireless Channel
    If there are other wireless devices in the area, they can interfere with the signal so much that the Wii console will not be able to connect to the router. Changing the wireless channel on your router may help. Most wireless routers have a channel range of 1 through 11. The best channels to try are usually 1, and 11, as they do not overlap with other channels. Typically, the channel settings for your router will be found in the router's main 'Wireless' tab.
  • If the above options didn't help, you may need to use the 'Manual Settings' and change your Wii console's settings to 'Static IP'
    Try assigning the Wii a static IP address.
    1. Access your router's settings and find the available range of IP addresses. (This is typically found within the DHCP information.
    2. When you find this information, select one of the available IP addresses and enter this, along with the Subnet and Gateway addresses, through the manual settings on the Wii.
    3. If you can't find the range of IP Addresses in the router settings, you can usually view them through your computer's IP configuration settings (see 'View Your IP Configuration Settings' section below). Add '10' to the number in the last slot and enter the IP address in the manual settings of the Wii.
    4. You will then need to enter the DNS server information of your computer into the Wii as well. To do this you will need to determine your IP configuration settings (see 'To View Your IP Configuration Settings' section below). This will give you the basic information for all network devices installed on the PC. Included in this will be the DNS Servers information you will need to enter through the manual settings on the Wii. If only a primary DNS is listed, use that number in both the primary and secondary slots of the Wii's system settings.
    5. Once this information is entered, try to test the connection again.
  • To View Your IP Configuration Settings:
    1. Click the 'Start' button in the lower left-hand corner of your computer.
    2. Click 'Run.'
    3. Type 'cmd' into the box and press Enter.
    4. Type 'IPCONFIG/ALL' and press Enter.
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Slow Download Times, Hangs During Updates, or Errors Received
While Connecting

If you are experiencing slow download times, or are receiving errors while connecting, check the following:

Most Common:

  1. Change the channel that your router broadcasts on.
    By default, most routers broadcast on channel 6. Change your router's channel setting to 1 or 11, as those do not overlap with other channels. Router 'Channel' settings are typically found in the 'Wireless Settings' area of your wireless router's setup utility. For information on accessing your router's settings, please consult your router's manual, your router's manufacturer, or the internet service provider that installed your router.
  2. Are you receiving an Error Code?
    If you are getting a five or six-digit error code displayed when you try to connect your Wii console online, you can contact Nintendo Customer Service using the contact details at the bottom of this page.

Additional Suggestions:

  1. Check the location of your router.
    Move your router away from walls and off the floor and try to place it in a central location in your home. Also, keep it away from metal objects such as metal filing cabinets which can cause interference.
  2. Check for interference.
    There are two types of interference that can cause problems with your Wireless connection:
    1. Wireless interference from other Wireless routers in your area. Did you see several network names (SSIDs) come up when you used Search for an Access Point? This could indicate a lot of WiFi activity in your vicinity that can cause interference.
    2. Noise from Cordless devices (cordless phones), or wireless electronics (wireless keyboards, headphones, cell phones), especially those using the 2.4GHz frequency, can interfere with your wireless signal. In addition, older microwave models can cause wireless interference. To minimize interference try the following:
      1. Do not use other wireless/cordless devices when trying to get online with your Wii console.
      2. Also, avoid electronics that use the 2.4GHz frequency, instead look for devices that use the 5.8GHz or 900MHz frequencies.
    1. Change the channel on your router. By default most routers broadcast on channel 6. Change the channel setting to 1 or 11, as those do not overlap with other channels. Router 'Channel' settings are typically found in the 'Wireless Settings' area of your wireless router's setup utility.
  3. Upgrade to a hi-gain antenna, and/or add a Wireless repeater.
    If your wireless network signal is weak, you can add a Hi-gain antenna that focuses the signal into one direction. This allows you to aim the signal directly in the direction of the Wii. A wireless repeater extends the wireless range. Both devices can boost your signal strength and allow the signal to cut through interference and noise more effectively. Most retailers that sell Wireless routers will also have these accessories available.
  4. Is your router and/or ISP compatible with the Wii?
    In working with dozens of different routers, we have determined that some routers or Internet Service Providers may not be compatible with the Wii console's online features.
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ADDITIONAL HELP

If your Wii system still does not operate correctly after reviewing these troubleshooting steps, contact Nintendo Customer Service on (03) 9730 9822 between 9:00am and 5:00pm Monday to Friday (EST).

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