Wii U Support

    • Can I configure Parental Controls for individual users, such as young members of my family?

      Yes. Since a user account is created for each person who will use the Wii U console, you can easily configure Parental Controls for children, for instance. This allows you to decide which content each family member can view or play and which functions they can access.

    • How do I set up Parental Controls for Wii software and functions?

      Parental Controls for Wii software and functions can be accessed by selecting Wii Menu Settings, accessed through the Wii U Parental Controls section. Settings for individual users cannot be configured on the Wii Menu.

    • What can I restrict with Parental Controls?

      You can configure Parental Controls for the Wii U console by accessing the Parental Controls option on the Wii U Menu. You can restrict certain features such as:

      • Game Classification – Restricts the usage (or purchase through Nintendo eShop) of Wii U software with unsuitable content.
      • Online Interaction in Games – Restricts online features and exchange of content through games. To control the use of the internet browser or Nintendo eShop, you must set the restrictions for those separately. You cannot restrict certain data downloaded through SpotPass (such as system updates or notifications from Nintendo).
      • Internet Browser – Restricts the use of the internet browser.
      • Friend Registration – Restricts the registration of additional friends. When you register friends, functions such as these will become available:
        • Seeing each other's online status and current software on the friend list, as well as posting or reading status messages on the friend list
        • Other communication functions limited to friends only

          Please note that some functions allow communication with users who are not registered friends. If you wish to restrict communication with users who are not registered friends, please configure the Online Interaction in Games and Internet Browser restrictions.
      • Viewing Distributed Videos – Restricts the viewing of video content in software for viewing videos. This restriction may also be applied to software that includes video-playback functions. Game-related videos in Nintendo eShop are controlled separately by the Game Rating restriction. To prevent the viewing of videos within the internet browser, you must restrict its use with the Internet Browser restriction.
      • Data Management – Restricts the deletion or moving of software or save data using Data Management.
      • Internet Settings – Restricts the addition, modification or deletion of internet settings.
    • What is a Nintendo Network Account?

      The Nintendo Network is the service that provides games and content via the Internet (Nintendo eShop, etc). It gives access to a wide range of network services, such as playing games with people from around the world, downloading paid software and content, and exchanging images and messages.

      In order to use any of the Wii U features available through the Nintendo Network, you must first create a Nintendo Network Account. Once a Nintendo Network Account has been set up, you will be able to access all of the online features available through the Wii U.

    • Can I log into my Nintendo Network Account on a different console?

      No, you cannot. A Nintendo Network Account can only be used on the console where it was created. In the future, you will be able to use your Nintendo Network Account with future Nintendo consoles and other devices, such as PCs.

      Currently, the Wii U supports up to 12 individual Nintendo Network ID's per console, which enables each member of the family to have his or her own unique identity on the system.

    • Is a Nintendo Network Account required to use online features?

      Yes. To use any of the online features on Wii U (Nintendo eShop, online software modes, etc), you will need the following:

      • Wireless broadband Internet access
      • A Nintendo Network Account

      A Nintendo Network Account is required for each player on the system. Any user accounts that are not linked to a Nintendo Network Account will not be able to access the system's online features.

    • What is Nintendo Network Premium?

      Nintendo Network Premium is a special reward program for Wii U Premium Pack owners. With Nintendo Network Premium, every time you purchase digital content from Nintendo eShop, you'll collect points. Eligible content includes full download software and add-on content from Nintendo and other publishers.

      When you have collected 500 points, you will be able to exchange collected points for activation codes, which can be used to add funds in Nintendo eShop.

      You will also collect points when downloading software or add-on content using download cards purchased at retail, or using download codes purchased online.

    • How many points will I collect for purchases from Nintendo eShop?

      You will collect points at a rate of 6 points for each AUD (5 points for each NZD) of the Nintendo eShop Price (inclusive of GST) of the respective download.

      *Actual number of points earned may be higher.

    • How can I see how many points I have collected?

      You can check your Nintendo Network Premium points balance on a website provided separately from Nintendo eShop. You will be able to log in to this website using your Nintendo Network ID and password. Here you will also be able to exchange points for activation codes.

    • What is an activation code?

      An activation code allows you to add funds to your Nintendo eShop account on Wii U or Nintendo 3DS or Nintendo 3DS XL system.

    • How many points must I exchange to receive an activation code?

      You can exchange 500 points for an activation code.

    • What is the value of an activation code?

      Activation codes can be used to add funds equivalent to AUD $7.00 / NZD $9.00 to a Nintendo Network ID on a Wii U console or to a Nintendo eShop account on a Nintendo 3DS or Nintendo 3DS XL system.

      Expiration Dates:
      The period for earning points will end on 31st December 2014.
      The period for redeeming points will end on 31st March 2015.
      All activation codes not redeemed by 30th June 2015 will be void.

    • Do I access my Nintendo Network Premium details and use the service through Nintendo eShop?

      No. There will be a separate Nintendo Network Premium website available that is separate from Nintendo eShop.