Wii U Support

    • How to Pair the Wii U GamePad with the Wii U Console

      Important note!

       

      • If there is another Wii U GamePad in the household, ensure it is turned off.

       

      What to do:

      1. Turn the Wii U Console and the Wii U GamePad on.
        • If the Wii U GamePad is still charging, operate it with the AC adapter connected until it is fully charged.
      2. Press the SYNC buttons on the Wii U Console and the Wii U GamePad to pair them.
        • Press the SYNC button on the Wii U Console.
          Press the SYNC button
        • Use the GamePad stylus to press the SYNC button on the back of the controller.
          Press the SYNC button on the Wii U Console
      3. Enter the symbols shown on the TV screen in order, starting from the left, on the Wii U GamePad GamePad.
        SYNC button on back of the controller
        • If the Wii U GamePad screen is off, press the power button and then the SYNC button.
          Tap Symbol to enter
        • If a screen like this is shown, press the SYNC button on the Wii U Console again and start over from step 3 above.
          • Make sure you are close enough to the console and move closer if necessary.
    • How to Pair the Wii U GamePad after it has been previously paired.

      Important note!

      • If there is another Wii U GamePad in the household, ensure it is turned off.

       

      What to do:

      1. Turn the Wii U Console and the Wii U GamePad on.
        • If the Wii U GamePad is still charging, operate it with the AC adapter connected until it is fully charged.
      2. Press the SYNC button on the Wii U Console twice while the Wii U menu is displayed.
      3. Use the GamePad stylus to press the SYNC button on the back of the controller.
      4. Enter the symbols shown on the TV screen in order, starting from the left, on the Wii U GamePad GamePad.
        SYNC button on back of the controller
        • If the Wii U GamePad screen is off, press the power button and then the SYNC button.
           
        • If a screen like this is shown, press the SYNC button on the Wii U Console again and start over from step 3 above.
        • Tap Symbol to enter
          • Make sure you are close enough to the console and move closer if necessary.
    • After Charging the Battery to Full, the Charge Light Still Comes On

      This is normal. While the Wii U GamePad is in use, the charge light will still turn on if plugged into the AC adapter, even if the Wii U GamePad is noted to be fully charged on-screen.

    • How Long Does it Take to Charge the Wii U GamePad?
      • It takes approximately 2.5 hours to fully charge the Wii U GamePad.
      • Charging time will vary depending on how the system is being used and how much charge is left in the battery.
    • How Long Will the Wii U GamePad Remain Charged?
      • The Wii U GamePad will remain charged for 3-5 hours.
      • Actual battery life depends on the screen brightness, the features used (such as the camera and microphone), wireless communication use, ambient temperature, and other factors.
      • If you are having trouble with battery life, try reducing the screen brightness or using Power-Saving Mode.
        1. From the Wii U Menu, press the HOME Button.
        2. Tap "Controller Settings" on the left.
        3. Tap "Settings" under Wii U GamePad.
        4. Adjust the screen brightness by tapping the + and - icons.
        5. When you are finished, tap "Back" or press the B Button.
        6. Tap "Back" or press the B Button to return to the HOME Menu.
        7. Tap "Close HOME Menu."
    • How to Set Up the TV Remote Function

      Note: Before beginning, please power on your TV.

      What to Do:

      1. From the Wii U Menu, select "System Settings."


         
      2. Using the Left Stick, scroll to the "TV Remote Function" icon and press the A Button.


        • If you are prompted with your current settings, tap "Change" or press the A Button.
           
      3. Select "TV Only."
        • If you have not performed a system update, select "TV Remote."


           
      4. Select the first letter of the device manufacturer's name, and then select the full name from the list that appears.

                     

        Please note: Not all devices are supported, and functionality may vary from country to country. Please ensure you have the most recent system update installed on your Wii U console.
         
      5. Hold down the L Button and R Button on the Wii U GamePad, and then use the +Control Pad to navigate to one of the possible signal types which apply.

                    
        • If you have not performed a system update, you will need to tap "Didn't Work" until you reach the signal type.
           
      6. Follow the testing instructions on the Wii U GamePad screen to verify that your device responds.

                
        • You must tap each test button (volume, input, or power) in order to complete the functionality test.
           
      7. Tap "Worked" once the functionality test is successful, and then follow the on-screen instructions to complete the setup process.
        • If you received multiple signal types when using the lookup tool, make note of them. The use of a different signal type may resolve issues you encounter while using the TV Remote Function.
    • Unable to Set Up TV Remote Feature

      Note: If you were successfully able to set up the TV Remote function on your digital set-top box or a pay-television receiver, but were unable to set it up for your television, you will still be able to use the TV Remote function for those devices.

      • Confirm that you have selected the correct manufacturer's name.
        • You can find more information about the device manufacturer and model number by referring to the device's user manual.
        • If you cannot find the manufacturer's name, attempt to locate the name on the device itself, checking underneath the device if necessary. Ensure the device is powered off before moving it.
          Try to locate the packaging of the device. The manufacturer's name should be located on the packaging.
          If you have the device's manual, it should list information about the device manufacturer.
      • Confirm that you have attempted all available signal types by selecting "Didn't Work" during the device functionality test until you have cycled through all available signals.
        If you have confirmed the manufacturer name and are still not able to successfully complete the functionality test with all possible signal types, then you will not be able to use this feature.

      Still Not Resolved:

      • If you cannot locate the device's manufacturer, then you will not be able to use this feature.
      • If you have confirmed the manufacturer name and are still unable to find it on the list during the TV Remote function setup, then you will not be able to use this feature.
      • Ensure your Wii U console has the most recent system update installed, and try again in the future.
    • Wii U GamePad Freezes

      Situation:

      • The Wii U GamePad screen goes blank, or it freezes while playing games.

      What to Do:

      • Reset the Wii U GamePad by performing the following:
        1. Press the hold the power button until the Wii U GamePad powers off.
        2. If the AC adapter is plugged into the Wii U GamePad, unplug it.
        3. Wait 30 seconds.
        4. Power the Wii U GamePad back on and see if the issue has been resolved.
      • General system stability can be improved by applying the current system update. Try applying the latest system update and see if the issue has been resolved.

      Still Not Resolved?

      • If the Wii U GamePad screen still goes blank or still freezes, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.
    • Can I Use a Screen Protector on the Wii U GamePad?
      • Licensed screen protectors may be used on the Wii U GamePad screen. The use of unlicensed screen protectors may have a negative impact on the screen or the image being displayed properly.
    • How to Adjust the Screen Brightness of the Wii U GamePad

      What to do:

      1. From the Wii U Menu, press the HOME button.
      2. Tap "Controller Settings" on the left.
      3. Tap "Settings" under Wii U GamePad.
      4. Adjust the screen brightness by tapping the + and - icons.
      5. When you are finished, tap "Back" or press the B Button.
      6. Tap "Back" or press the B Button to return to the HOME Menu.
      7. Tap "Close HOME Menu."
    • How to Calibrate the Wii U GamePad Touch Screen

      Important Note!

      • Verify that the following steps are performed using the stylus on the Wii U GamePad.

      What to do:

      1. From the Wii U Menu, select "System Settings."
      2. Using the Left Stick scroll to the "Wii U GamePad" icon and press the A Button.


         
      3. Select "Calibrate Touch Screen."
      4. Tap "OK."
      5. Using the stylus, tap the touch screen precisely in the circles at each corner. After four taps, you will be notified that the calibration is complete. Tap the four circles on the screen to confirm accuracy.
        • If you wish to calibrate again, tap "Try Again."
        • Tap "OK."
        • Tap "OK" to complete calibration.
    • How to Turn the Wii U GamePad Screen Off

      What to do:

      1. From the Wii U Menu, press the HOME Button.
      2. Tap "Controller Settings" on the left.
      3. Underneath the Wii U GamePad Settings tap "Display Off."
      4. Tap "Display Off" again to confirm.
      5. Press any button on the Wii U GamePad to turn the display back on.
    • How to Configure the Wii U GamePad Sound Settings

      What to do:

      1. From the Wii U Menu, tap "System Settings."
      2. Using the Left Stick scroll to the "Wii U GamePad" icon and press the A Button.

      3. Scroll down and tap "Select GamePad Audio-Output Type."

      4. Tap the desired audio-output type based on your setup.
        • You can listen to a sound sample by pressing the "Sample" button under each option to ensure that the sound output is correct.
      5. When you are finished, tap "OK."
    • How to Perform a Microphone Test on the Wii U GamePad

      What to do:

      1. From the Wii U Menu, tap "System Settings."
      2. Using the Left Stick scroll to the "Wii U GamePad" icon and press the A Button.


         
      3. Select "Microphone Test."


         
      4. When the microphone meter appears on the screen, speak into the microphone on the Wii U GamePad. The meter will fill from yellow to orange to indicate the volume it is picking up.
      5. When you are finished, press the B Button.
    • Voice not Picked Up By the Wii U GamePad Microphone

      What to do:

      1. Ensure that the software you are using supports the microphone feature.
        • Not all software supports the microphone feature; check the software's support documentation for more information.
      2. Check the software for any settings that may be affecting the use of the microphone.
        • Check the software's support documentation for instructions.
      3. Check that the microphone on the Wii U GamePad is not being blocked by a sticker, your finger, or other debris.
        • The microphone is labelled "mic" on the Wii U GamePad and is located to the left of the HOME Button.
      4. See if the microphone will pick up the voice of a friend or family member.
        • Some voices may be difficult for the system to recognize. Try having a different person speak the same word or phrase to verify if this is the problem.
      5. Perform the microphone test from the Wii U GamePad's settings.

      What to do:

      1. From the Wii U Menu, tap "System Settings."
      2. Using the Left Stick scroll to the "Wii U GamePad" icon and press the A Button.


         
      3. Select "Microphone Test."


         
      4. When the microphone meter appears on the screen, speak into the microphone on the Wii U GamePad. The meter will fill from yellow to orange to indicate the volume it is picking up.
      5. When you are finished, press the B Button.
        • If the test worked, but the specific software title will not work, check with the software's publisher for more information. If the software is published by Nintendo, please scroll down to "Situation Not Resolved."

      If your problem is still not resolved, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

    • Headphone Plug Doesn't Stay in the Port

      Situation:

      • The headphone plug falls out of the headphone jack.
      • The headphone plug cannot be fully inserted.

      What to do:

      • Check the jack to see if there is a foreign object or damage.
      • Make sure the headphone plug is a standard stereo plug and not damaged.
        If there is damage to the headphones, they will need to be replaced. Nintendo is unable to provide repair or replacement for a licensed or unlicensed accessory.

      If your situation is still not resolved, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

    • How to Reset the L and R Control Sticks to a Neutral Position on the Wii U GamePad

      What to do:

      • The neutral position of the control sticks can be incorrectly set if you move them during the following actions:
        • Turning the console on
        • Launching software
        • Quitting software and returning to the Wii U Menu

      1. Allow the control sticks to return to a neutral untouched position.
      2. Simultaneously hold down the A Button, B Button, + Button, and - Button for at least 3 seconds.
    • R or L Stick Is Stuck or Difficult to Move on a Wii U GamePad

      Situation:

      • The R or L Stick is stuck or will no longer move
      • The R or L Stick very difficult to move, or makes a grinding noise when pressed

      What to do:

      • Clean the R or L Stick.

      If the R or L Stick is still stuck or difficult to move once this has been completed please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

    • Using a USB hub with Wii U

      A USB hub can be used with the Wii U console in order to expand its available USB ports. This can be helpful when using an accessory like the GameCube Controller Adapter for Wii U, which needs two free USB ports in order to fully connect to the system.

      Nintendo recommends using a self-powered USB hub, i.e. a hub that uses an external power supply instead of drawing power through USB. Devices that draw their power from USB ports are known as "bus-powered" devices, and are not recommended for use with Wii U.

      A USB hub needs to supply over 500mA per port in order for accessories like the GameCube Controller Adapter for Wii U to function properly.

      Nintendo cannot guarantee that a specific USB hub will work with the Wii U console. If you use a USB hub and notice problems with the system, please do not continue to use the hub.

      Please refer to the diagram below when connecting a USB hub to your Wii U console.

      CI16_WiiU_USBHubs_enGB.jpg

       

    • How to Pair a Wii Remote with the Wii U Console

      Important Note!

      • You can pair up to six Wii Remotes and/or four Wii Pro Controllers with the console (not including the Wii U GamePad). If you pair additional controllers, the oldest controller pairing data is deleted and replaced with the newest data.

      What to do:

      1. While on the Wii U Menu, press the SYNC button on the Wii U console to display the controller pairing screen.
        • You can also pair controllers from the HOME Menu


           
      2. Press the SYNC Button on the console again until the screen shows the controller type you want to pair.

                    
      3. Press the SYNC Button on the Wii Remote.

                 
         
      4. The Player LED on the controller will light up when the pairing is complete.

                  
        • The Player LED indicates the player number of the controller currently in use.

    • How to Pair a Wii U Pro Controller with the Wii U Console

      Important Note!

      • Up to six Wii Remotes and/or four Wii Pro Controllers can work together with the Wii U using either the sensor strip on the Wii U GamePad or the sensor bar.

      What to do:

      1. While on the Wii U Menu, press the SYNC Button on the Wii U Console to display the controller pairing screen.
        • You can also pair controllers from the HOME Menu

      2. Press the SYNC button on the console again until the screen shows the controller type you want to pair.

      3. Press the SYNC button on the Wii U Pro Controller.
         
      4. Follow the on-screen instructions
         
      5. The Player LED on the controller will light up when the pairing is complete.
        • The Player LED indicates the player number of the controller currently in use.
    • How to Reset the L and R Control Sticks to a Neutral Position on the Wii U Pro Controller

      The neutral position of the control sticks can be incorrectly set if you move them during the following actions:

      • Turning the console on
      • Launching software
      • Quitting software and returning to the Wii U Menu


         

      What to do:

      1. Power on the Wii U Console and Wii U GamePad.
      2. Allow the control sticks to return to a neutral untouched position
      3. Simultaneously hold down the A Button, B Button, + Button, and – Button for at least 3 seconds.
    • How Long Does it Take to Charge the Wii U Pro Controller?
      • It takes approximately 4.5 hours to charge the Wii U Pro Controller.
         
      • Charging time will vary depending on how the system is being used and how much charge is left in the battery.
    • How Long Will the Wii U Pro Controller Remain Charged?
      • The Wii U Pro Controller will remain charged for 80 hours.
         
      • Actual battery life depends on the features used, such as the rumble feature or wireless communication use, ambient temperature, and other factors.

      If you are having issues with battery life, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

    • The Wii U Console Will Not Turn On

      Important Note:

      If there is physical damage to the AC adapter or system, it will require replacement. Please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

      What to Do:

      • First, attempt to use a different electrical outlet, one that is known to work. Do not use any power boards, surge protectors, or extension cords. If this does not work, follow these steps:
      • Ensure that the Wii U console is not exposed to high temperatures and that it has proper ventilation (at least 10 cm away from obstructions).
      • Check to see if the AC adapter is a licensed accessory by verifying the model number (WUP-002(AUS)). If the AC adapter is unlicensed, and a licensed accessory is available, it may resolve the issue.
      • Check for physical damage to the AC adapter. If you find evidence of cracks, frayed cords, or other damage, it will require replacement.
      • If none of the troubleshooting above corrects your problem, perform the following: 
      1. Unplug all accessories from the Wii U console, including any external hard drives or other storage devices.
      2. Unplug the AC adapter from the electrical outlet and from the back of the Wii U console.
      3. Wait at least 90 seconds. This will cause the AC adapter to reset.
        • It is extremely important to wait the full 90 seconds. The AC adapter will not reset if you do not wait the full amount of time.
      4. After 90 seconds has passed, plug the AC adapter into the Wii U console and electrical outlet. Do not use any power boards, surge protectors, or extension cords.

      If your problem is still not resolved, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.
       

    • Does the Wii U Support AV/Component Video?

      Yes, the compatible video cables include HDMI™, Wii Component Video, and Wii AV.

    • My Television Does Not Support HDMI

      What to do:

      If you have purchased a Wii U console, but your television does not support HDMI, you have alternative options to connect your Wii U console to your display:

      • A Wii AV cable
      • A Wii Component Video cable

      If you currently use any of these cables to connect a Wii to your TV, simply switch the cable plugged into the AV Multi Out Connector on the back of the Wii console to the same connector on the back of the Wii U console.

      • If you do not have access to a Wii AV cable or a Wii Component Video cable, you will need to purchase one before you can connect your Wii U to your television.

        For more information please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance. 
    • Video Issues with Virtual Console Games in Wii Mode

      Are there black bars or flickering colors that appear around the game image on the sides of the television screen?

      • This is a result of the way in which larger TVs, particularly widescreen TVs, process the image. The images would also appear if you had the original NES connected to your television. Although there is not a way to adjust this image to reduce the effect, the game is still playable.  
    • How to Turn Auto Power-Down On or Off

      What to do:

      1. From the Wii U Menu, select "System Settings."
      2. Using the Left Stick, scroll to the "Auto Power-Down" icon and press the A Button.
      3. Select "Use" or "Don't Use" to toggle the Auto Power-Down function.
    • System Freezes Unexpectedly While In Use

      What to do:

      Instances of system freezing are rare and unlikely to occur. If your system has frozen unexpectedly, do the following:

      • Reset your system by unplugging it from the electrical outlet for 10 seconds.
      • Ensure your system is kept current with available system updates.

      How to Perform a System Update
      Important: Please do not power off your Wii U Console during the System Update.

      1. From the Wii U Menu, select "System Settings".
        • The current menu version will be displayed in the top right corner.
      2. Using the Left Stick, scroll to the "System Update" icon and press the A Button.

         
      3. Tap "Update" to connect to the Internet and begin the update process.

      If your problem is still not resolved, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.
       

    • How to Adjust Auto Power-Down Duration

      What to do:

      1. From the Wii U Menu, select "System Settings."
      2. Using the Left Stick, scroll to the "Auto Power-Down" icon and press the A Button.

         
      3. Select "Use" then tap "OK."
      4. Use the up and down arrow to select the desired duration (in hours) before the Wii U will automatically power-down when idle.
      5. Tap "Confirm."
      6. Tap "OK.
    • The SD Card is Not Recognised

      What to do:

      1. Reinsert the SD card:
        1. Make sure the Wii U is off and remove the SD card.

          Check that the SD Card is compatible.

          Compatible Cards:
          SD memory cards up to 2 GB
          SDHC memory cards up to 32 GB
          SDXC and fast-transfer UHS-type memory cards are not compatible.

        2. Check the SD card and ensure it is unlocked.
        3. Re-insert the SD card and turn the system on.
      2. If you are comfortable with deleting the data on the SD card, try reformatting it.
      3. Try another SD card or try the SD card in another device, such as a PC or other compatible device.

      If your problem is still not resolved, please contact Nintendo Customer Service Monday to Friday, 9:00am to 5:00pm Australian Eastern standard time on: 03 9730 9822 or New Zealand customers please call: 0800 743 056 so that we may provide you with further assistance.

    • Issue regarding transferring Wii Fit and Wii Fit Plus save data to Wii Fit U

      On November 13th 2013, a software update was released to fix a save data transfer error that affected a small number of users who transferred save data from Wii Fit or Wii Fit Plus to Wii Fit U Trial Version.

      We sincerely apologise for any inconvenience. Please connect your Wii U console to the Internet and start the game to update the software.

      Downloading the software update

      Connect your Wii U console to the Internet and start the game to update the software.

      Please note: updates can be downloaded and installed automatically if standby functions are enabled within your Wii U console's System Settings.

      Important information

      If you have downloaded Wii Fit U Trial Version after the update was released (13/11/2013), you will be required to download and install the latest update accordingly using the above method.

      Downloading updates will not affect any of your saved data.

      If you are not able to connect to the Internet to download the software update, we recommend following the steps below to resolve this error.

      Conditions that may produce the error

      This error may occur in instances when all of the following conditions are met:

      • Two or more sets of user data were created in Wii Fit or Wii Fit Plus, and the data created earlier was deleted
      • A Mii character used in Wii Fit or Wii Fit Plus is registered in Mii Maker on Wii U
      • The data from Wii Fit or Wii Fit Plus is transferred to Wii U

      How to resolve this error

      If you encounter this error, it can be resolved by deleting any Mii characters in the Mii Maker on Wii U that were used in Wii Fit or Wii Fit Plus. After doing so, please start Wii Fit U and transfer user data.

      If the Mii character that needs to be deleted is associated with a user account, please follow the steps below to change the user's Mii character.

      1. From the user selection screen, highlight the user.
      2. Select "User Settings".
      3. Select "View/Modify User Information".
      4. Select "Next" or press the A Button and enter the user's password.
      5. Select "Change Mii", and select a different Mii character from the Mii Maker.
      6. Delete the user's original Mii from Mii Maker.

      Please note: if the deleted Mii was used in other software, the user will have to re-register their new Mii character with each piece of software.

      To use the deleted Mii character with Wii Fit U, after transferring all user data, please start Mii Maker on Wii U and select "Copy from Wii Menu".

      We apologise sincerely for any inconvenience.

       

    • The Wonderful 101 - Software update notification

      On October 23rd 2013, a software update was released to fix a specific error and to address certain other issues. We sincerely apologise for any inconvenience. Please connect your Wii U console to the Internet and start the game to update the software.

      Update contents

      • Fixes the bug that prevented certain players from obtaining Wonderful Figure no. 24
      • Fixes a number of issues to enhance the user's experience and enjoyment

      Downloading the software update

      Connect your Wii U console to the Internet and start the game to update the software.

      Please note: updates can be downloaded and installed automatically if standby functions are enabled within your Wii U console's System Settings.

      Once you have successfully downloaded and installed the software update for The Wonderful 101 on an internet enabled Wii U system, ‘ver. 1.1.0’ will be displayed in the bottom right corner of the game’s title screen.

      Important information

      • Even with software purchased after the update was released (23/10/2013), you will be required to download and install the latest update accordingly using the above method
      • Downloading updates will not affect any of your saved data