Nintendo DS Support

  • Touch Screen not responding.
    1. If you use an unlicensed screen protector on your Touch Screen please be aware that this can reduce the sensitivity of the Touch Screen. In this case please remove the protective film and retest the device after re-calibrating the Nintendo DS Lite.

    2. Inspect the surface of the touch panel for any marks, scratches or wear and tear. This may impede the operation of the touch panel. Should the touch screen be scratched this fault can only arise from an external event, e.g. this may occur when treating hardware, accessories or games improperly. In this case, the warranty becomes void and repair charges will apply.

    3. Attempt to recalibrate the Touch Screen.

      Note: Calibration must be done with a stylus.

      1. Remove all games from the Nintendo DS Lite.

      2. Turn the system on by pressing the Power Button.

      3. Press the A Button when the "Touch the Touch Screen to continue" message appears.

      4. DS_Icon.gifWhen the main menu appears, use the + Control Pad to place the cursor over the Settings Menu Panel (icon displayed right) at the bottom of the lower touch screen, and press the A Button.

      5. Crosshair_Icon.gifUse the + Control Pad to place the cursor over the orange icon that looks like crosshairs (the right-most icon), and press the A Button.

      6. Please make sure you tap the displayed calibration points precisely (upper left corner, lower right corner, middle). If you have done this correctly a message 'Calibration complete' will show up.

      7. When complete, four squares will appear, allowing users to test the Touch Screen sensitivity. Should any of these fail to change to blue in colour when touched or alternatively should the unit not allow you to complete calibration, the DS Lite will been to be returned to Nintendo Australia for inspection.

    4. Foreign material caught between the Touch Screen and the housing of the Nintendo DS Lite may cause it to respond incorrectly. Try the steps below to remove the foreign material:
       
      • Use a brand-new, soft to medium-bristled toothbrush which must not be wet or exposed to any liquid.

      • Do not use any liquid or cleaning solution, as this may damage the system.

      • The Touch Screen cleaning process should only be performed when foreign material is visible.

    1. Hold the Nintendo DS Lite so that the edge of the screen that you need to clean is at the top.

      DS_Lite_Grip.jpg
    2. Use your thumb to gently press down on the screen near the edge that you wish to clean to make a slight gap between the screen and the housing. This will make it easier to brush out the particles.

    3. Press the bristles at the top of the toothbrush under the gap that you have made. The plastic part of the toothbrush should not touch the screen at all, since the hard plastic may damage the screen.

      DS_Lite_Toothbrush.jpg
    4. Gently move the bristles from side to side to brush out the particles. When you are finished, check to see that the particles have been removed.

    5. Repeat steps 2-4 for any other edges that have visible contamination. (You may need to recalibrate the Touch Screen after cleaning.)

    Should none of the above correct your issue, the Nintendo DS will need to be returned to Nintendo Australia for inspection/repair.

  • How do I clean my Touch Screen or Upper LCD Screen?
    • For cleaning the upper LCD screen or the Touch Screen of the Nintendo DS Lite we recommend to wipe it gently with a soft micro-fibre cloth.

    Please do not use cleaning agents and do not expose the Nintendo DS Lite to liquid.

  • My Nintendo DS Lite has no power or will not charge.

    Try using a different DS Lite AC adapter with the unit if possible. If the unit does function with a different AC adapter, only the AC adapter will be required for inspection by a Nintendo technician. Alternatively should the product be outside of the warranty period a new official AC Adapter can be purchased by contacting Nintendo Customer Service.

    If this does not correct your issue, the unit and AC Adapter will both need to be returned to Nintendo Australia for inspection/repair.

    NOTE: Only the AC Adaptor from the same model Nintendo DS can be used, eg. If testing for an issue with a Nintendo DS Lite make sure to test ONLY with parts from another Nintendo DS Lite.

  • Console does not register or read the Game Cartridge.
    1. Check the Nintendo DS Game Slot using a strong light source such as a torch or lamp for any bent or broken connector pins (do not insert anything into the game slot). In this case, the warranty becomes void and repair charges will apply.

      If damaged or broken pins are detected, the Nintendo DS will need to be returned to Nintendo Australia for inspection/repair.

    2. Check the Nintendo DS Game Slot using a strong light source such as a torch or lamp for any visible discolouration, contamination or foreign material on the connector pins (do not insert anything into the game slot). In addition also check the connector pins of your Game Cards or Game Paks. If you see discolouration, contamination or foreign material this could indicate damage from a liquid or foreign substance. In this case, the warranty becomes void and repair charges will apply..

      If discolouration, contamination or foreign material is detected, the Nintendo DS and/or any affected Game Cards or Game Paks will need to be returned to Nintendo Australia for inspection/repair.

    3. Check if it is one or all of the games that have an issue. Verify this by testing another game in the Nintendo DS. If this corrects the problem the cartridge is at fault and not the unit.

  • Liquid or Moisture Damage.

    This fault can only occur through misuse. In this case, the warranty becomes void and repair charges will apply.

    The Nintendo DS Lite will need to be returned to Nintendo Australia for inspection/repair.

  • Microphone not responding.
    1. First please ensure that the inserted game supports the Nintendo DS Lite microphone feature.

    2. Check whether this problem only occurs when playing a certain game or if it occurs with all games. If this only occurs with a particular game verify if it offers a menu option for adjusting the microphone. You can use this option to adjust the sensitivity level for the microphone. (You will find more information on settings options in the respective game manual).

    If the malfunction occurs with all games, the Nintendo DS Lite will need to be returned to Nintendo Australia for inspection/repair.

  • Button or Buttons not responding.

    First check whether this problem only occurs when playing a certain game or if it occurs with all games.

    1. If this problem only occurs with a certain game, please determine whether the game supports button control and if the button layout in the game's options menu may possibly have been set incorrectly (for detailed information please consult the respective game manual).

    2. If you use an unlicensed screen protector on your Touch Screen please be aware that this can send incorrect impulses to the device. This may impact on the response of other functions of the Nintendo DS. Please remove the protective film and retest.

    If this does not solve the problem, the Nintendo DS will need to be returned to Nintendo Australia for inspection/repair.

  • Broken/Cracked LCD Display.

    This malfunction can only arise from an external event, e.g. the device being placed under stress or subjected to impact.

    Breakage of the LCD is a fault that can occur only as a result of an external influence. Such external influences are the result of improper handling of devices, accessories or games. In this case, the warranty becomes void and repair charges will apply..

    To correct this issue the Nintendo DS will need to be returned to Nintendo Australia for inspection/repair.

  • Discoloured or blotches on LCD Display

    If runny colours or blotchy colours permanently remain on the screen, even when the Nintendo DS Lite is OFF, then the liquid crystal display (LCD) is cracked.

    This malfunction can only arise from an external event, e.g. the device being placed under stress or subjected to impact.

    Breakage of the LCD is a fault that can occur only as a result of an external influence. Such external influences are the result of improper handling of devices, accessories or games. In this case, the warranty becomes void and repair charges will apply..

    To correct this issue the Nintendo DS will need to be returned to Nintendo Australia for inspection/repair.

  • Lines on LCD Display

    If you see lines on either screen of your Nintendo DS Lite during game play, then it is likely one or more of the components that create the image on the screen are damaged. This generally occurs from an external event, e.g. the device being placed under stress or subjected to impact.

    Such external influences are the result of improper handling of devices, accessories or games. In this case, the warranty becomes void and repair charges will apply.

    To correct this issue the Nintendo DS will need to be returned to Nintendo Australia for inspection/repair.

    Important Note: If you are seeing lines on the screen that slowly fade away after turning off the system, this is normal.

  • Damage to the Nintendo DS housing.

    If there is damage to the housing of your Nintendo DSi (such as a cracked hinge), the Nintendo DSi will need to be returned to Nintendo Australia for inspection/repair.

  • Game freezes or locks up

    Occasional lockups with video games can happen from time-to-time and do not necessarily indicate a need for repair or replacement. If you are experiencing frequent lockups, or a particular game always locks up in the same area, please see the information below.

    1. Make sure you are using only licensed accessories. Unlicensed products and accessories do not undergo Nintendo's testing and evaluation process. They may not work at all with our game systems, and they may have compatibility problems with certain games or accessories. Officially licensed products will feature the "Original Nintendo Seal of Quality"seal_of_quality.png

    Check the connector pins of your Game Cards or Game Paks for any visible discolouration, contamination or foreign material. In addition also check the connector pins of the Nintendo DS Game Slot using a strong light source such as torch or lamp (do not insert anything into the game slot). If you see discolouration, contamination or foreign material this could indicate damage from a liquid or foreign substance. In this case, the warranty becomes void and repair charges will apply. .

    If discolouration, contamination or foreign material is detected, the Nintendo DS and/or any affected Game Cards or Game Paks will need to be returned to Nintendo Australia for inspection/repair.