Nintendo Classic Mini: NES Support

  • I feel like the game has a delayed response to controller inputs. Is there a way to fix this?

    Images that are output from system will be displayed after being processed within the TV. This processing time manifests as delay time, so there may be instances where the game feels slow to respond to controller inputs. This does not mean that the system, software, or television is broken.

    Some TV models have a "game mode" that you can use to shorten this processing time. See the manual for your TV for details.

  • The system does not operate even when the power switch is turned to ON. Is it broken?

    Please check the following.

    • There may be a possibility that the Auto-Shutdown feature had turned the power OFF.
      ⇒ Turn the switch OFF, then turn it ON again.
    • Is enough power being supplied?
      ⇒ Make sure you have a USB-compatible AC adapter that can supply 5V-1.0A/5W or more of power (or equivalent to USB 3.0), or equipment with a USB connector such as a TV or computer. Then, connect it with the bundled USB cable.
      ⇒ Also, if there is a separate piece of equipment with a USB connector that is supplying power, check that the power supply equipment that is connected with the USB cable is turned on.
    • Is the bundled HDMI cable fully inserted into the system and TV?
      ⇒ Make sure it is fully inserted into both the system and TV.
    • Does the external input of the TV have the correct settings?
      ⇒ Press the Switching Input button on the TV multiple times, and check if the screen is displayed properly.

    * Depending on your TV model, it may take a while before the screen is displayed properly. Please wait shortly after switching the input.

    * Some TV models have a feature which will skip over any unused inputs for the sake of having smoother input switching. Please check whether or not the connected input terminal is being skipped over. See the manual for your TV for details.

     

    If this issue persists please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am and 5:00pm (AEST) Monday to Friday.  For New Zealand consumers please call 0800 743 056

  • The power suddenly turns OFF.

    The following are some possible reasons.

    • Power of 5V/1.0A/5W or over is not being supplied.
      ⇒ In order for the system to work, it needs a constant supply of power that is 5V/1.0A/5W or over. Even if the power supply does not meet that, the system may work temporarily, but it may be unstable. Please try using a different piece of power source equipment.
    • The Auto-Shutdown feature is activated.
      ⇒ This is a feature that will automatically shut off the power. ⇒ It can be set up from “Options”      in the HOME Menu. If there is no input from the controller for 60 minutes, the game will be saved and the power will automatically turn off. Next time when you start the game, the unregistered Suspend Point will appear in the HOME Menu. You may continue where you left off by starting the game from this Suspend Point.
    • The USB cable is not fully inserted.
      ⇒ Check if the bundled USB cable is fully inserted into the system and the power supply equipment.

     

    If this issue persists please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am and 5:00pm (AEST) Monday to Friday.  For New Zealand consumers please call 0800 743 056

  • The in-game images and/or sounds do not work/are distorted. Is it broken?

    Please check the following.

    • Is the TV power ON?
    • Is the Nintendo Classic Mini power ON?
    • Is the bundled HDMI cable fully inserted into the system and TV?
    • Is it set to the correct TV input? Press the Switching Input button on the TV multiple times, and check if the screen is displayed properly (*1) (*2).

    *1: Depending on your TV model, it may take a while before the screen is displayed properly. Please wait shortly after switching the input.
    *2: Some TV models have a feature which will skip over any unused inputs for the sake of having smoother input switching. Please check whether or not the connected input terminal is being skipped over. See the manual for your TV for details.
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    If the above does not work, please try the following.

    • If the TV has multiple HDMI ports, try a different port.
    • If you have a different piece of HDMI compatible equipment, connect to that instead of the Nintendo Classic Mini, and check if it works.

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    If this issue persists please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am and 5:00pm (AEST) Monday to Friday.  For New Zealand consumers please call 0800 743 056

  • Can I use Famicom cassettes or accessories?

    We are sorry, but they cannot be used.

  • The buttons on the controller have stopped responding. What should I do?

    If this issue persists please contact Nintendo Customer Service on (03) 9730-9822, between 9:00am to 5:00pm (AEST) Monday to Friday.  For New Zealand consumers please call 0800 743 056.

  • Can I use a generic USB cable bought from the store?

    Yes, you can. If using a USB cable bought from the store, please use one that is made for supplying power, and has a micro-B connector that will fit into the port of the Nintendo Classic Mini Famicom system.


    * Not all cables are guaranteed to work. If power is not being supplied, please use the bundled USB cable.

  • Can I use a generic USB compatible AC adapter bought from the store?

    If it is a USB-compatible AC adapter that can supply 5 V-1.0A/5W or more of power, then yes, it can be used.

  • Can the Nintendo Classic Mini sold in Japan be connected to overseas TVs?

    This product is designed and sold to be used within Japan only.
    We cannot guarantee the product will work properly if connected to overseas TVs. We ask for your understanding.